General Manager

Hotel Totto Wollongong, 60 Market Street, Wollongong, New South Wales, Australia

TOTTO Hotel is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About TOTTO

The Independent Collection is a carefully curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for hospitality, service and quality.

About the Role

Located in Wollongong, this 150 key hotel is steps away from the surf and offers the ultimate chilled-out experience. Minimalistic and unfussy, but with all the creature comforts you want in a hotel.

This role would be ideal for a GM looking for a sea change or a hotel manager looking for their next step. You will work closely with the Area GM and Owners on maximising the hotel's revenue and occupancy.

This role is central to realising and sustaining EVT’s Hospitality commercial objectives and people-focused values. As the property’s chief host, brand ambassador, and experience creator, you’ll be present, visible, and engaged. You’ll drive performance, foster a high-energy culture, and lead with purpose, delivering exceptional service while growing revenue and maintaining operational excellence.

Skills & Experience

- Proven experience in a senior role or GM position in Hotels.

- Strong sales and operational background with a track record of achieving revenue growth and profitability.

- Deep understanding of operational frameworks, risk mitigation, and WH&S compliance.

- Exceptional interpersonal skills with the ability to be present, visible, and approachable across all areas of the business.

- Demonstrated ability to build and lead high-performing teams, drive engagement, and develop talent.

- Experience in managing budgets, forecasts, and Profit & Loss reports with strategic insight.

- Strong sales and customer experience mindset, with the ability to act as brand ambassador and chief host.

- Ability to foster community relationships and maintain strong stakeholder networks.

- Comfortable driving innovation and continuous improvement across service and operations.

- Committed to upholding company values, ethical standards, and corporate social responsibility.

Key Accountabilities

- Lead hotel operations in alignment with EVT’s Vision, Goals, Purpose and Values.

- Role model company policies with a strong focus on safety, compliance, and risk mitigation.

- Drive revenue growth, market share, and profitability through strategic leadership.

- Build a high-performing, engaged team culture focused on development and retention.

- Deliver exceptional guest experiences and respond proactively to feedback.

- Oversee financial performance, including budgets, forecasts, and cost control.

- Champion innovation through new revenue and efficiency initiatives.

- Maintain strong relationships with guests, team members, owners, and the local community.

- Maximise asset value through effective use of physical space and operational excellence.

- Uphold EVT’s ethical and business standards, CSR commitments, and workplace values.

- Incredible team member discounts from your first day on-the-job.

- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

- Awesome winter and summer savings and discounts at Thredbo.

- Rapidcareer growth opportunities through our EVT network.

- Local community involvement, volunteering and charitable giving.

- Australia and NZ’s largest and most diverse experiences company.

Join TOTTO and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.

Hotel Totto Wollongong, 60 Market Street, Wollongong, New South Wales, Australia

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