Logistics, Steering and Clearing Specialist

Role

Logistics, Steering and Clearing Specialist

Group: Mercedes-Benz Group AG

Location: Laverton North, Melbourne, Australia

Overview

At Mercedes-Benz we strive for the best – or nothing, and to be the best we need exceptionally talented, bright, and driven people.

We are seeking a Logistics Steering, Optimisation and Clearing Specialist to join the onsite Mercedes-Benz Australia Global Customer Service and Parts (GCSP) Logistics Operations Division. The team manages our 28,000 square metre National Logistics Centre located in Laverton North, Melbourne where the role is based. The role involves warehousing, transportation and supplier management with a focus on process optimisation, claim minimisation and reverse logistics.

Ideal candidates will be ready to be immersed in the logistics and supply chain operations of a large iconic brand and excited to work in a fast-paced, multi-faceted operation.

Responsibilities

- Play a pivotal role in optimising logistics operations through effective data management.
- Provide support to the Mercedes-Benz internal and external customer network, stakeholders and suppliers to ensure customer expectations and internal targets are met.
- Ensure that Mercedes-Benz Third Party Logistics (3PL) providers meet contractual requirements, key performance indicators and service levels.
- Collaborate with cross-functional teams to integrate data management and automation solutions into existing systems.
- Clearing Management: Investigate, process, and resolve claims related to product defects, damages, and customer complaints; ensure timely and accurate documentation and communication with stakeholders.
- Return Management: Oversee the return process, including authorisation, inspection, and restocking of returned items; streamline return procedures and enhance customer satisfaction.
- Data Analysis: Utilise data analytics to identify trends, improve processes, and support decision-making; generate reports and provide insights on claims, returns, and inventory performance.
- Compliance: Ensure all processes adhere to company policies, industry regulations, and quality standards.

Returns, Clearing & Scrapping

- Develop continuous improvements for the Logistics Centre based on claims data.
- Manage and administer the vendor claims process, including returns to vendor.
- Manage and administer 3PL Quality Control (QC) area to ensure timely processing of items and system monitoring.
- Manage and administer the Global Logistics Centre (GLC) Annual return process.
- Ensure claims are processed within agreed timeframes from retailer submission to completion as per 3PL agreement.
- Manage and administer all scrapping processes (daily, weekly, annual, and expired parts) and the compliant method of disposal with all documentation.

Qualifications

- You’ll be a team player, organized, friendly, with a relationship-based approach in dealing with suppliers and customers, and a can-do attitude.
- Ability to manage own workload and multi-task.
- Strong customer-first approach with decision-making skills.
- Exceptional attention to detail and an analytical mindset towards logistics operations.
- Excellent communication and negotiation abilities.
- Proven time management skills and ability to thrive in a fast-paced environment.
- Proficiency in Power BI, Excel, Word, and PowerPoint.
- Knowledge of Mercedes-Benz warehousing and transportation operations.
- Knowledge of Mercedes-Benz SAP, ERP, WMS, and inventory systems (highly desirable).
- Proven project management and continuous improvement initiatives within a logistics environment.
- A degree (or near completion) in Supply Chain, Business, or a related field (highly desirable).
- Familiarity with Warehouse Occupational Health & Safety (OH&S) (highly regarded).

Why you should apply

This is an excellent opportunity for a highly motivated, results-driven individual with the aspiration to work in an industry-leading environment in a role that has a broad scope of responsibilities. You will be supported by a like-minded team who will coach, mentor and lead you to ensure collective success.

Furthermore, you will:

- Join a large, global organisation dedicated to inclusivity and diversity.
- Enjoy flexible working arrangements to support your career, work and life.
- Enjoy free on-site parking, discount car leasing and other benefits.

If you are ready to drive your career forward, please apply with your CV and covering letter. Our team will review and interview suitable candidates as applications are received; to ensure you don’t miss out, please apply sooner rather than later (by latest Friday 3 October).

Mercedes-Benz Australia Pacific prides itself on building an inclusive workforce. We offer learning and career development opportunities, generous benefits including discounted car leasing and on-site parking, employee assistance programs and more. We are committed to a flexible, progressive workplace culture and are proud to be recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer and encourage applicants from Aboriginal and Torres Strait Islander heritage, LGBTIQA+, females, people of all ages, with disabilities, and culturally and linguistically diverse backgrounds to apply.

Organization & Location

Mercedes-Benz Australia/Pacific Pty Ltd

Primary Location: Australia-Victoria (Australia) - Laverton North

Work Locations: Parts Warehouse Laverton 161-163 Boundary Road, Parts Warehouse Laverton Laverton North

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