Retention Specialist Part Time

9 hours ago

North Sydney, Australia Zurich 56 Company Ltd Full time

Overview

Zurich is recruiting for a part-time Retention Specialist in the Customer Loyalty & Retention team. This role offers flexibility to fit your life and an opportunity to join a values-driven global organisation focused on wellbeing, growth, and digital transformation.

Join us on a journey as we work towards becoming Australia's leading digital insurer. If you share our commitment to making a tangible difference and toward a sustainable future for our people, customers, communities, and the planet, keep reading.

Let’s create a brighter future together, let’s make a difference

At Zurich, we care about what you do.

This is your chance to join a team that invests in you, provides real skills, and offers flexibility to fit your life.

Why this role is exciting

Whether you are a student, starting your career, or seeking a fresh challenge, you will work in a dynamic, supportive team while gaining transferable skills.

No insurance experience? No problem. We’ll provide paid training and ongoing support so you feel confident from day one.

What you will do

- Have meaningful conversations with customers over the phone and email
- Help customers understand their cover and make changes that better suit their needs
- Use compliant customer-centric strategies (we/'ll teach you) to help customers keep the cover they value when it matters
- Be a voice of support for vulnerable customers
- Work together with your team to create amazing customer experiences every day

Your work options

Part-Time

- 3 days per week (minimum 21.75 hours) or 4 days per week (minimum 29 hours)
- Flexible scheduling between 8am–7pm
- Perfect for fitting work around study, family, or other commitments

Full-time attendance is required for your first five weeks of paid training so you start with the skills and confidence to shine.

Who we are looking for

- Friendly, approachable, and a great listener
- Enjoys helping people and finding solutions
- Comfortable using a computer and learning new systems
- Excited to grow a career in customer service, sales, or insurance

Belong. Zurich is here to support you

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, please let us know at the time of your application.

We plant a tree for every new employee.

We offer a range of benefits and programs including:

- 5 weeks of annual leave for permanent staff (Z leave) plus 15 days of personal/carer’s leave and Family Care
- Hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees
- AUD 500 wellbeing payment per year and AUD 295 starter e-voucher for your home setup
- Award-winning training programs and ongoing development
- Global, diverse, and inclusive teams; opportunities for global mobility to 200+ countries
- Green Star rated offices and flexible dress code

Join us on an adventure that builds a brighter future together. Apply today.

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