Program Assistant. Permanent Part-Time

Program Assistant. Permanent Part-Time - Mackay

Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not profit, Life Without Barriers’ corporate services team partners with our direct support staff, clients, and their families to ensure we continue our mission to change lives for the better.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

Reporting to the Operations Manager this role is responsible for supporting client referrals, reviewing services, maintaining program data, and providing leadership and peer support across the team. You will work closely with service users, carers, and stakeholders to foster inclusion, strengthen community connections, and achieve positive outcomes.

This position is offered as a Permanent Part-Time role based out of our Mackay office.

About You

You are a compassionate and proactive professional with strong communication and leadership skills. You can balance program administration with hands-on support and thrive in a team environment where collaboration and initiative are valued.

Key Responsibilities

- Support the delivery of programs that build social networks and community inclusion for service users.
- Monitor and respond to changing needs of service users, adapting services as required.
- Provide active support to carers via phone or face-to-face.
- Review direct support documentation and provide guidance to team members.
- Role model positive behaviours, foster teamwork, and provide on-the-job support.
- Represent Life Without Barriers in internal and external stakeholder meetings.
- Contribute to team meetings, supervision, and continuous improvement.
- Ensure compliance with policies, procedures, legislation, and funding requirements.

Qualifications, Skills & Experience

- Experience within the Child, Youth and Family sector would be desirable.
- High-level written and computer skills for preparing plans, reports, and correspondence are essential.
- Demonstrated ability to build rapport and collaborate effectively with service users, families, and diverse communities.
- Strong stakeholder engagement and relationship-building skills.
- Ability to work independently and as part of a team, with initiative and problem-solving ability.
- Conflict management skills and commitment to confidentiality.
- Current First Aid Certificate and Driver Licence.
- Ability to obtain and maintain all required clearances and work reference checks.

What We Offer

- An attractive remuneration package including a mobile phone and laptop
- Supportive team environment
- Salary packaging tax benefits, Meal Entertainment benefit, novated leasing and more
- Growing organisation with great career opportunities

We are an equal opportunities employer and welcome applications from all candidates. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

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