Branch Operations Manager

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions. In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high‑quality service for our customers and suppliers. In 2024, Woolworths moved to a 100% interest in the PFD business, bringing exciting opportunities as a strategic part of the Group.

About this Position

We’re looking for a hands‑on, people‑first Branch Operations Manager to lead our warehouse and transport operations in Launceston. With a team of up to 40 staff across drivers, pickers and store persons, this is a fast‑paced and rewarding role where no two days are the same. You’ll be responsible for lifting team capability, streamlining processes and driving a cultural shift that empowers and energises your people.

Key Responsibilities

- Lead and support three direct Supervisors and their wider teams across transport, picking and stock control.

- Oversee daily warehouse operations including dispatch, receipting, stock rotation and HACCP compliance.

- Drive a cultural reset through coaching, clear communication and consistent leadership.

- Coordinate stock movement, storage and system receipting in partnership with the Stock Controller.

- Monitor and schedule vehicle and building maintenance.

- Manage site rostering, overtime tracking and support payroll reporting.

- Promote and maintain a safe, compliant and audit‑ready environment.

- Be visible and approachable, earning team trust by leading from the ground up.

What We’re Looking For

- Proven experience managing large, diverse teams (35‑40 people) in a fast‑paced operations or warehouse environment.

- A natural coach and leader skilled in upskilling, mentoring and getting the best out of your people.

- Hands‑on and proactive involvement with your team, stock and processes.

- Strong communication and coordination skills across multiple functions and shift patterns.

Bonus (Nice to Have)

- Knowledge of Health & Safety regulations and a proactive approach to site compliance.

- Forklift Licence.

- Medium Ridgid Truck licence.

What Success Looks Like (6‑12 months)

- A motivated and engaged team that feels supported, respected and clear on their roles.

- Stock is rotated, receipted and packed away accurately and on time, reducing pick errors and delays.

- Processes are tightened, out‑of‑stocks are minimised and daily operations run smoothly.

- HACCP and site safety standards are maintained with confidence and consistency.

- You’ve earned the trust of your team by being on the floor, solving problems and setting a positive culture tone.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits such as discounts on staff purchases, discounted accommodation, health insurance and banking.

Culture & Values

- Customer Focus – Know your external and internal customers; gain and preserve their confidence.

- Respect – Treat people at work and in the community as they would like to be treated, acting safely, responsibly and ethically.

- Passion – Share the passion of making us a successful and dynamic company and celebrate successes.

- Simplicity – Minimise complications of doing business so customer services are on time, accurate and reliable.

- Leadership – All of us can be leaders; bring out the best in ourselves and others, and do what we say we will do.

How to Apply

If this sounds like your kind of challenge, we’d love to hear from you Click the apply button and submit your updated resume and a cover letter. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

Equal Employment Opportunity

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Consent to Employment Checks

As part of our recruitment process, you consent to undergoing employment checks including medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check and a Licence Validation/Demerit Point Check.

#J-18808-Ljbffr