Client Care Coordinator

7 days ago

Newcastle, New South Wales, Australia Invocare Full time
Have you considered a career helping people and families through a difficult time in their life?

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

Forming part of the wider InvoCare Brand, Patch & Purr is a leading provider of pet cremation services in NSW, Australia. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

Duties of a Client Care Coordinator:

Provide professional pet aftercare services with compassion and empathy

Manage client enquiries across various platforms

Coordinate information between client care, preparation, operation, and cremation teams for smooth service delivery

Assist clients during viewings and collection of ashes with professional and empathy

Prepare client viewing rooms and ensure its up to high standards

Manage client payments across payment services like ZipPay, Afterpay and Vet Pay

Ensure accurate and timely data entry of client and veterinary information

About you:

Exceptional customer service skills, you're an effective and clear communicator

Intermediate Microsoft suit experience

Strong organisation skills and thrive in a clean and tidy environment

An ability to handle deceased pets in a professional manner – when required

Ability to effectively manage multiple tasks

Maintain a positive and professional attitude whilst under pressure

Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

Reward and recognition programs

Tailored induction and training programs

Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience

Networking opportunities across the business and with peers

Birthday and paid parental leave

Free access Employee Assistant Program

We are a diverse workplace and equal opportunity employer

How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/

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