Residential Care Officer

About Melbourne Care Services
Melbourne Care Services is dedicated to providing safe, high-quality care for people with disabilities and complex needs. We believe everyone deserves to live in a home and community where they feel safe, respected, and included. Our approach focuses on empowerment, cultural understanding, and compassion, helping each person live as independently as possible while being supported by a caring and skilled team.

About the Role
The Residential Care Officer supports people living in supported accommodation to live meaningful and independent lives. You will assist residents with their daily routines, emotional wellbeing, and social participation, ensuring every person feels respected and supported. You will follow care and behaviour support plans, report changes, and help maintain a safe, welcoming home environment. This role suits someone who is caring, reliable, observant, and calm under pressure.

Main Responsibilities
Resident Care and Support
• Provide daily assistance such as personal care, meals, Cleaning, and community engagement
• Administer or prompt medication safely, following company policy and each resident’s care plan.
• Support residents in attending appointments, programs, and social activities.
• Encourage residents to develop life skills and independence through positive reinforcement.
• Build trusting relationships while maintaining clear professional boundaries.
Care and Behaviour Plans
• Understand and follow each resident’s Care Plan and Behaviour Support Plan (BSP).
• Observe residents’ routines, behaviour, and wellbeing, noting any changes.
• Contribute to updating or writing support plans based on observations, team discussions, or professional input.
• Work collaboratively with supervisors and allied health professionals to ensure the plans reflect each person’s current needs.
Record Keeping and Reporting
• Keep accurate and timely progress notes, incident reports, and communication logs.
• Report all incidents, risks, or changes in a resident’s condition promptly to the House Coordinator.
• Maintain confidentiality of all clients and company information.
Health, Safety, and Environment
• Follow all Work Health and Safety (WHS) and infection control procedures.
• Report hazards, risks, or maintenance issues immediately.
• Support emergency procedures and drills as required.
• Maintain a clean, safe, and respectful home environment.
Teamwork and Communication
• Communicate effectively with residents, families, carers, and other staff.
• Attend handovers, team meetings, and training sessions.
• Work cooperatively with your team to provide consistent, high-quality care.
• Promote cultural understanding and inclusion, especially when supporting residents from diverse backgrounds (including Australian, Indian, Chinese, Persian/Farsi, and Sri Lankan communities).

Key Skills and Qualities
• Kind, patient, and compassionate.
• Good communication and listening skills.
• Reliable, organised, and attentive to detail.
• Calm and confident when managing challenging behaviours.
• Understanding of privacy, professionalism, and duty of care.
• Able to follow directions, plans, and procedures accurately.

Qualifications and Requirements
• Certificate III in Disability, Community Services, or equivalent experience.
• Current First Aid and CPR Certificates.
• NDIS Worker Screening Check and Working with Children Check (mandatory).
• Valid Driver’s License and access to a reliable vehicle (preferred).
• Experience working in residential or community-based support (preferred).
• Manual handling, PEG feeding, Bowel support

Values and Expectations
At Melbourne Care Services, we are guided by our core values: Respect – Safety – Inclusion – Growth – Compassion.
We expect all team members to:
• Treat every person with dignity, kindness, and fairness.
• Promote a safe, respectful, and culturally inclusive home environment.
• Protect residents’ privacy and uphold professional boundaries.
• Be proactive, dependable, and open to continuous learning.
• Work collaboratively with others to achieve the best outcomes for our residents.

Department: Residential and Community Centre
Reports to: House Coordinator / Manager
Employment Type: Full-time
Location: Supported accommodation homes and community settings
Salary range: AUD $85,000 - $98,000 + Super