IT Associate

IT Associate - Business Finance Salesforce

The Accredited Group • Melville , NY , US

Posted 2 months ago

Description

Join a team that feels like family — and works like a powerhouse.

We’re a growing Business Finance company looking to expand our dynamic Technology Team with an experienced and business-savvy IT Associate. If you're passionate about solving technical problems, thrive in a collaborative environment, and have strong mastery of Salesforce along with excellent communication skills, we want to meet you.

At our company, we operate like a close-knit family. We help each other succeed, support our customers with care, and encourage innovation at all levels. Your ideas are always welcome here.

Responsibilities

As an IT Associate, you’ll play a key part in supporting both end users and our broader business technology needs. You’ll troubleshoot devices, manage onboarding and IT assets, support our Salesforce systems, and assist with IT projects that drive the company’s growth.

- Provide first-level help desk support via phone, email, and in-person interactions
- Troubleshoot hardware and software issues across desktops, laptops, and peripherals
- Maintain and document the internal ticketing system and IT inventory
- Support onboarding processes, including account creation and device setup
- Assist with IT projects, including hardware/software deployments and upgrades
- Create and update IT documentation for technical and non-technical users
- Respond promptly to business-critical IT emergencies
- Support and contribute to Salesforce management and process improvement initiatives

Qualifications

Required:

- 1+ year of IT support experience
- Strong business acumen and ability to understand user needs
- Proficient in Salesforce (admin/support experience a major plus)
- High School Diploma or equivalent
- Experience with Help Desk ticketing systems and IT asset tracking
- Strong communication skills — written and verbal
- Ability to multitask, stay calm under pressure, and resolve issues efficiently
- Attention to detail and a customer-first mindset

Preferred:

- 2+ years of IT support experience
- BA/BS in Computer Science or related certifications (CompTIA, Microsoft, etc.)
- Experience with cloud/virtual servers, routers, firewalls, and switches
- Must be located within 20 miles of zip code 11747

Compensation

$60,000

About The Accredited Group

What We Offer

- A full suite of traditional benefits, including:
- Health Insurance
- Paid Time Off
- 401(k) Plan
- Paid holidays and vacation
- A work environment that feels more like home than an office
- Opportunities to grow, innovate, and advance within the company
- A team that truly values and supports each other

Come grow with us. Apply today and bring your ideas, expertise, and energy to a team that’s shaping the future of business finance.

- IT Associate - Business Finance Salesforce

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