Care Team Manager
4 days ago
Address level 3/5 Bridge St, Coniston NSW 2500, Australia
Job Description
About this opportunity
In this senior leadership role, you’ll focus on guiding and supporting our Care Team to achieve exceptional outcomes while driving business growth. You will head of a team of Care Managers to provide daily leadership, professional development and a point of escalation to ensure we are able to provide quality person-centred care.
You will lead efforts to attract new clients and enhance customer satisfaction. By fostering a culture of collaboration and continuous improvement, you’ll ensure our team delivers high-quality care and services that meet the Aged Care Quality Standards.
- Flexible working arrangements, car allowance, paid birthday leave and Novated Leasing available
- A welcome and supportive working environment locally, with support and guidance from the National Office Team, community of other Care Team Manager’s, and the Regional Manager
- A purposeful role where you empower your team, to empower our clients and ensure that elderly people in your community can stay at home for longer
About you
- Experience in leading and managing a team
- Experience in Aged Care or Disability, experience in Case Management
- Qualifications in Community Services, Social Work, Allied Health disciplines or Leadership
- Understanding of Aged Care and Disability related legislation and regulations for home care services
Key Responsibilities
- Provide daily leadership, mentoring, guidance and training to a team of Care Managers, ensuring best practice to deliver consistent high-quality care
- Evaluate and review clients to stimulate business growth, employ strategies for future growth, and identify improvement opportunities
- Manage care operations and ensure and maintain accurate client records in RMS, My Aged Care, and the Aged Care Provider portal, including new clients, discharges, and monthly claims
- Review and approve Care Plans, ensuring client needs and management strategies are properly documented and addressed
- Manage ACQSC standards components, including audits and Consumer committee
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