Senior AFCA Complaints Resolution Specialist

6 days ago


Council of the City of Sydney, Australia Western Union Full time

A global financial services firm in Sydney is seeking a Senior Operations Specialist to handle AFCA complaints. You will ensure timely and compliant resolution of disputes, working with complainants, AFCA case managers, and internal stakeholders. The ideal candidate will have a deep understanding of financial regulations and possess strong communication and analytical skills. This role offers opportunities for growth along with a competitive compensation package and benefits tailored for Australia.
#J-18808-Ljbffr



  • Sydney, New South Wales, Australia AFCA Full time

    Company Description At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund, or financial firm.As a financial ombudsman scheme, we are a for-purpose organisation that provides a free service for consumers including individuals and small businesses. We listen to and work with consumers and their financial firms to find...


  • Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time $95,000 - $120,000 per year

    Company DescriptionFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At...


  • Sydney, New South Wales, Australia Australian Financial Complaints Authority Full time $80,000 - $120,000 per year

    Company DescriptionFairness feels goodMake a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At...


  • Council of the City of Sydney, Australia Colonial First State Full time

    Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...


  • Sydney, New South Wales, Australia AFCA Full time

    Company Description As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.  Job Description We have...


  • Sydney, Australia Combined Insurance Full time

    **Your Role** The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...


  • Council of the City of Sydney, Australia Brighte Full time

    Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as...


  • Sydney, New South Wales, Australia HDI Global Specialty SE Full time

    About HDI Global SEHDI Global in Australia is represented by HDI Global SE, Australia and HDI Global Specialty SE – Australia. Both companies are headquartered in Sydney with Branch offices in Melbourne, Brisbane, Perth and Adelaide. Our team of local and empowered underwriting experts in Australia provide a commercial and flexible underwriting approach,...


  • Sydney, Australia Chubb Full time

    **Your Role** The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. This will involve communicating with both internal and external stakeholders. They will also assist with activities including the...


  • North Sydney Council, Australia Chubb Full time $90,000 - $120,000 per year

    Job DescriptionChubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual...