[Urgent] Principal, Client Implementation

4 weeks ago

Adelaide, Australia Novum Global Full time

Our client has built an exceptional AI platform for litigators. This is a great opportunity for an experienced litigator from top tier law to make the move to technology.

Working with leading law firms and legal service providers globally, this platform helps to structure facts, manage evidence, and drive efficiency in high-stakes disputes. The platform is built with security, precision, and lawyer-first workflows at its core.

You will help shape the future of litigation technology and continue to be exposed to leading law firms and high-impact matters. You will be working with a highly engaged and collaborative team where your legal background is valued and leveraged. This opportunity comes with competitive remuneration and equity opportunities.

The Principal, Client Implementation & Engagement will be the primary interface between the business and its clients. This role is suited to a former litigator with a strong interest in AI and technology who can bridge the gap between legal practice and product deployment.

Remote anywhere in Australia

About the Role:

Client Onboarding & Implementation

- Lead onboarding programmes for new clients, including initial configuration, workflow setup, and deployment.
- Run live and virtual training sessions for lawyers, ensuring adoption across litigation teams.
- Develop client-specific rollout plans that accommodate firm structures, practice areas, and case types.

Client Engagement & Relationship Management

- Serve as the primary point of contact for client matters, ensuring high levels of satisfaction.
- Build strong relationships with lawyers, practice group leaders, CIOs, and innovation teams.
- Act as a trusted advisor, helping clients maximise value from the solution.
- Identify and pursue opportunities for deeper engagement, cross-practice adoption, and long-term growth.

Feedback & Product Development

- Capture client requirements and pain points and feed them back into the product and development team in structured ways.
- Collaborate with product managers and engineers to refine features and workflows.
- Contribute to playbooks, case studies, and client success documentation.

Workflow Design & Enablement

- Assist in mapping legal processes into the solution’s workflows.
- Translate complex litigation needs into intuitive system configurations.
- Support clients in integrating the solution with existing tools and platforms.

About You:

- Legal Background: Qualified lawyer with litigation experience (minimum 2–4 years PQE preferred).
- Technical Aptitude: Strong interest in AI, legal tech, and process improvement.
- Training & Facilitation: Comfortable running workshops, demos, and training sessions for groups of lawyers.
- Client-Facing Experience: Skilled in managing client relationships, handling feedback, and navigating firm politics.
- Analytical & Communication Skills: Ability to translate between legal requirements and technical solutions.
- Growth Mindset: Able to spot opportunities for broader use of the platform across matters, practice groups, or firm-wide initiatives.
- Team Collaboration: Experience working cross-functional with product and engineering teams.

- Passion for transforming legal practice through technology.
- Strong communicator, able to engage at both partner and associate level.
- Empathetic listener who can uncover client needs and propose solutions.
- Pragmatic, process-driven, and comfortable in a startup environment.
- Confident in balancing client advocacy with product direction.

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