Assistant Front Office Manager

3 weeks ago

WA Remote Karratha Region, Australia Perdaman Global Services Full time

On behalf of our client, Karratha International Hotel, we are advertising. They are currently looking for a Assistant Front Office Manager to join their team on a full-time basis in Karratha WA.

The Assistant Front Office Manager is responsible for the daily operational efficiency of the hotel ensuring optimum guest and associate satisfaction. Anticipate and resolve problems which impact guest service. Oversee the safety and security of all guests, associates and assets.

Facilitate and monitor the implementation of the Occupational Safety and Health (OSH) system and associated policies, procedures, guidelines and programs. Lead, manage and monitor Front Office operations to ensure achievement of business objectives and delivery of quality service standards.

Tasks & Duties:
1. Ensure knowledge of Front Office and Hotel policies and procedures and maintain working knowledge of front office computer system.
2. Oversee operations and maintain a highly visible presence in the front office and guest contact Ensure all organizational policies, procedures and guidelines are adhered to.
3. Create a positive hotel image. Ensure general grooming and hotel presentation standards are impeccable and in accordance with organizational policy and guidelines.
4. Manage Guest service requirements and planning in relation to guest arrivals, departures and requirements during their stay to ensure exceptional guest service.
5. Review all arrivals and departures on a daily basis. Manage and coordinate repeat guest program and guest history information to maximize guest experience and increase customer loyalty.
6. Meet and Greet VIP guests and attend to special requests. Escort guests to rooms as directed.
7. Maintain complete knowledge of all room types, hotel matrix and facilities.
8. Address and resolve major complaints. Communicate problems to management and advise steps taken to resolve.
9. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
10. Contribute positively to revenue generation by ensuring enquiries and bookings are handled in a courteous, timely and professional manner.

Skills & Experience Required:
1. Cert IV in relevant qualification
2. 3 years of relevant experience
3. Strong organizing skills with the ability to work under pressure
4. Computer literate (Microsoft Office suite)

Salary between $76,515 to $85,000 per annum + superannuation.

Please Note: We would like to take this opportunity to thank all applicants for their interest. Only those considered for an interview will be contacted directly.

  • Assistant Front Office Managers

    1 day ago

    Adelaide Region SA, Australia AA Appointments Full time

    **ASSISTANT FRONT OFFICE MANAGERS - NT** **LOCATION: REGIONAL NORTHERN TERRITORY** **READY FOR AN EXCITING ADVENTURE?** **MOVE TO THIS AMAZING REGIONAL RESORT TOWN** **HOTEL FRONT OFFICE ASSISTANT MANAGERS X 4** **SHORT & LONG TERM CONTRACTS AVAILABLE** **TOP SALARY PACKAGE + DISCOUNTED ACCOMMODATION** Want to celebrate this festive season in an...

  • Front Office Supervisor

    2 weeks ago

    Kununurra WA, Australia Discovery Parks Full time

    Amazing supervisory position available in the stunning Kununurra, WAOn-site accommodation is availableEnjoy discounts across the 300+ G'day Group network of holiday parksAbout UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group...

  • Front Office Attendant

    2 weeks ago

    Busselton WA, Australia Royal Automobile Club of WA Full time

    RAC Busselton Holiday Park is an award-winning holiday park, located on the doorstep of Busselton and Dunsborough. This unique park is nestled within 8 hectares of natural bushland but only a short 300-metre stroll to the white sands and crystal-clear waters of Geographe Bay. We are currently seeking an enthusiastic and dedicated Front Office Attendant to...

  • Front Office Manager-regional Victoria

    7 days ago

    Adelaide Region SA, Australia MLKA Full time

    **Front Office Manager-Regional Victoria** *** **MLKA Hospitality Recruitment specialises in remote, live in hospitality roles in remote, regional and outback areas Australia wide.** *** **Get out of the city and experience the relaxed environment of a regional role - accommodation packages are provided with all roles.** *** We are seeking an...

  • Front Office Supervisor

    2 weeks ago

    Kununurra WA , Australia G'day Group Full time

    About UsG'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.Discovery Parks – Kununurra is the only park on the edge of the lake, with diverse...

  • Front Office Supervisor

    2 weeks ago

    Adelaide Region SA, Australia Oaks Hotels Full time

    Company Description Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again. **Job Description**: We are looking for a Front Office...

  • Front Office Coordinator

    3 days ago

    Martin WA, Australia Mills Road Dental Full time

    Front Office CoordinatorMills Road Dental Surgery - Martin/GosnellsGreat team environmentExcellent LocationWednesday/Friday/Saturday PPT or Saturday OnlyAn exciting opportunity exists to join our vibrant friendly dental practice in Martin/Gosnells.We are looking for a motivated person who has an excellent work ethic and engaging personality, is quick to...

  • Front Office and Reservations Team member

    2 weeks ago

    Karratha, Western Australia CEDRENT ENTERPRISES Full time

    Cedrent Enterprises which is majority first nations owned, operating as Enterprise rent-a-car are urgently looking for an enthusiastic rental service officer that is ready to join our dynamic team, based in the Karratha Airport. If you have experience in reservations/front office roles and are ready for your next exciting career move, we want you. Experience...

  • Dental Front Office Coordinator

    3 days ago

    West Perth WA, Australia Simply Teeth Full time

    Front Office Coordinator – Part Time (2–3 days a week)Simply Teeth, West PerthIf you enjoy creating a warm first impression and love keeping a busy day runningsmoothly, this role could be a great fit for you.We're looking for a friendly, organised and people-focused Front Office Coordinatorto join the Simply Teeth team. Experience in dental or medical...

  • Front Desk Administration

    2 weeks ago

    Adelaide Region SA, Australia HAYS Full time

    New opportunity for professional Administrator in ASX-listed energy company **Your new company** This ASX listed energy company operates from a state-of-the-art office in the Adelaide CBD. A rare opportunity exists for a Corporate Front Desk Administrator to join their high performing team that has mínimal staff turnover. Over the years this organisation...