Senior Technical Maintenance Controller

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Senior Technical Maintenance Controller looking for an opportunity to grow in a friendly environment, we’re looking for you

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

MAIN PURPOSE OF JOB:

- To ensure that the maintenance of all vehicles under the individuals’ control is completed aligned to legislation and customer contractual obligations. With key focus being on improving vehicle availability and reducing vehicle off road time whilst managing cost. Delivering the outputs to agreed deadlines and keeping the fleet management system fully updated.

KEY RESPONSIBILITIES / ACCOUNTABILITIES:

Full responsibility for Maintenance on Allocated Customer Vehicles

- Ensure the contract vehicles allocated to you, are maintained aligned to legislation and contractual obligations.

- Clear focus on VORs, sourcing the correct and most direct solution to ensure vehicles are back on the road urgently within contractual timescales.

- Ensuring warranty periods are maximised or policy claims applied for.

- Minimising use of third parties where SFS has workshop employees available, and negotiating with third party repair agents to ensure fair charges where SFS is not present.

- Sourcing the most competitive and cost-efficient parts and suppliers

- Highlighting product issues to manufacturers ensuring safety and that any costs incurred are reimbursed by the manufacturer.

- Informing large cost repairs to senior management promptly and recommending and arranging remedial action.

- Arranging the most cost efficient repair considering contractual obligations.

Responsible for the validity of the Jobs and data within the Fleet management system

- Accurate and timely entry of CTS/SFS jobs on Fleetwave, including updating of jobs through the job process.

- Ensure jobs are only completed to the financial limits as set in the Fleetwave system for you. Any updates required over this limit being immediately communicated to your manager prior to approval so the correct authorisations are followed.

- Where jobs are completed, updating and issuing purchase orders for all the completed actions.

- Providing technical guidance, support and advice to fleet desk staff, depot staff and customers

- Organising warranty repairs and third party repairs.

- Identifying and recharging promptly damage charges to customers.

- To ensure KPI’s are accurate and followed up in a timely manner.

- Resolving queries with suppliers, manufacturers, customers and staff in a timely manner.

Customer Relationships

- Building relationship with key stakeholders for allocated contracts

- Actively work with the client to ensure SFS meet their contractual obligations.

- Liaising with SFS contract manager to ensure great customer service.

Participate as a member of the Technical Service team

- Participating as an active member of the team to cover for a callout facility for OOH standby / breakdowns.

- Actively support the technical maintenance team in providing the contractual commitments for holiday and absences.

- Be an active member responsible for answering fleet desk calls and directing or acting on the calls.

- Locate and approve an appropriate national supplier network

- Negotiate and agree SLA’s.

- Liaise With Finance and the supplier through the supplier on boarding Process.

- Review suppliers on an ongoing basis.

- Supplier visits and audits where required.

- Management of daily workloads of mobile technicians within your control.

- Manage, prioritise and agree activities between mobile technicians and locations within your control.

- Ensure adequate cover is always available to ensure customer expectations are met in line with business needs.

About You

- Excellent demonstratable skills in planning and time management

- Proven track record in prioritising workloads, and adaptable approach to workloads

- Extremely proficient in MS Suite

- Proven track record in delivery of outputs to deadlines

- Customer service skills and the ability to work alone whilst being a team player.

- High level of accuracy and attention to detail

- Experience working with O Licence vehicles with a strong technical ability.

- Having worked in a commercial vehicle facility

- NVQ 3 level 3 in HGV mechanics or equivalent

- Full clean driving licence

Working hours

40 hours per week, Monday to Friday, flexible hours to meet the needs of the business.

About Us

What can we offer you?

- Generous Holiday Allowance: 25 days, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave

- Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate

- Profit Related Pay: We share some of our annual profit with our eligible employees

- Pension Plan: We contribute up to 10% of your annual salary towards your pension

- Family Friendly policies: We offer enhanced parental pay and paid time off for fertility treatment

- Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more

- Volunteering Day: Contribute to causes you care about with one volunteering day per year

- Life Assurance and Personal Accident Cover

Be yourself

We welcome diversity and we care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Formed in 2020, our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience and ideas to build a more equal, diverse and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We offer a range of support to help you care for your wellbeing, from our free Employee Assistance Programme to our qualified Wellbeing team who are on hand to connect you with the help you need to get more out of life.

Be better

We want you to reach your potential and, as an Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

Be a part of it

Our employees tell us that the best thing about Paragon is the people So, if you’re looking for an energetic, friendly team with a great set of values to help you take the next step in your career, apply now and let’s grow together

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