Shared Service Officer

3 weeks ago

Burwood, Victoria, Australia Mane Consulting Full time
ABOUT THE ORGANISATION

This government organisation is committed to delivering efficient, inclusive, and customer-focused services across the state. The team operates within a large, fast-paced shared services division, supporting key internal stakeholders across multiple departments.

With a focus on operational excellence and a supportive team culture, this department ensures services are delivered with professionalism, accuracy, and care. It is a fantastic opportunity for those looking to build a long-term public sector career in a structured and purpose-led environment.

ABOUT THE ROLE

- Provide administrative support across a wide range of employee health and personnel services.
- Schedule medical assessments for internal staff, ensuring accuracy, compliance, and timely follow-up.
- Maintain secure and confidential records in accordance with regulatory standards.
- Coordinate with internal teams and external providers (including health professionals) to ensure smooth service delivery.
- Track, monitor, and process provider invoices, maintaining up-to-date financial records.
- Use internal systems and applications to manage workflows and ensure reporting accuracy.
- Assist in continuous improvement initiatives within the team and contribute to better processes and service delivery.

ABOUT YOU

- Proven experience in a shared services, healthcare administration, or coordination role.
- Demonstrated ability to manage competing priorities, with strong time management and organisational skills.
- Confident communicator with the ability to liaise effectively with a range of stakeholders.
- Strong customer service focus, with a commitment to problem-solving and providing clear, empathetic support.
- Comfortable navigating systems and technology, with intermediate computer literacy.
- Ability to work well in a team, be flexible, and remain composed in high-volume environments.

Mane Consulting specialise in professional public sector opportunities. For more information on this role or others like it in the market, contact Roxann Bentley at Roxann.Bentley@mane.com.au
0411 775 822

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