Service Technician

3 weeks ago

City of Greater Geelong, Australia Blast One International Full time

About the Company

BlastOne is a family-owned global company that has grown into a successful industry leader in Corrosion Control and Protective Coatings.

We are 100% focused on customer satisfaction, striving for excellence.

About the Role:

We seek a dedicated Service Technician to join our Derrimut branch sales and service team in Melbourne. This hands-on position ensures timely completion of service projects, provides exceptional product support, and maximises revenue of our service department.

This role may require travel within Victoria and interstate.

Key Responsibilities:
  • Conduct maintenance, repairs, and servicing of customer and BlastOne rental equipment while managing maintenance schedules and maintaining accurate service records.
  • Initiate and receive communication with customers regarding equipment maintenance and repairs, both in-house and on-site.
  • Provide over-the-phone troubleshooting assistance to customers.
  • Coordinate and attend repair and maintenance work at various job sites.
  • Offer hands-on assistance and demonstrations for the sales team as needed.
  • Manage the check-in/check-out process of rental equipment and prepare it for dispatch.
  • Assist with warehouse operations and coordinate industrial equipment deliveries.
  • Inspect returned rental equipment and complete job cards.
  • Perform basic fabrication and repairs as required.
  • Accurately enter data into our system NetSuite as needed.
About You:
  • Minimum of 2 years in a similar role with a proven track record.
  • Strong understanding of mechanical systems, with experience in hydraulics and pneumatics being highly desirable.
  • Competence in using maintenance and repair tools.
  • Strong analytical skills and ability to troubleshoot effectively.
  • Commitment to providing excellent customer service.
  • Ability to work independently and collaboratively within a team.
  • Proficient in Microsoft Office and other relevant software.
  • Valid Australian driver's license is required.
  • Forklift license is desirable.
Role Benefits:
  • Base salary + super + bonuses + Uniform + Company Vehicle provided.
  • Exceptional opportunity to become an integral member of a well-established and successful global company.
  • Opportunities to work nationally across business units.
  • Wellness perks such as free flu vaccinations, and access to our Employee Assistance Program (EAP).

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