Residential Services Manager

Job Category: Community Services and Development

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspirehealthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

- Emotional Wellness: Enhance your happiness. Enjoya wellness day off each year to take on your birthday, for your family, or just for you because you are worth it.
- Physical Wellness: Improve your health and wellbeing with a fitness allowancefor remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness
- Professional Wellness: Enhance your career with two days of paid study leave combined withyearlystudy assistance
- Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS HealthEAP and wellbeing portal

Job Description

About the Role

We’re seeking an experienced and motivated Residential Services Manager to lead our dedicated team at BallyCara’s Scarborough Residential Aged Care community.

You’ll oversee the delivery of safe, high-quality, and person-centred care, ensuring residents live with dignity, choice, and wellbeing every day.

Reporting to the Service Quality Director, this key leadership role combines strategic oversight, clinical governance, and people leadership, fostering a culture of kindness, collaboration, and continuous improvement.

What You’ll Do

- Lead clinical and operational excellence across the residential service
- Support and mentor multidisciplinary teams to deliver exceptional care
- Ensure compliance with Aged Care Quality Standards and governance requirements
- Drive service improvement through innovation, data insights, and teamwork
- Build strong relationships with residents, families, and healthcare partners

Desired Skills and Experience

About You

You’re a compassionate and capable leader who thrives on making a meaningful impact. You value relationships, uphold integrity, and bring people together to achieve great outcomes.

You’ll bring:

- AHPRA registration as a Registered Nurse (RN) (essential)
- Minimum 5 years’ experience in senior aged care or health leadership
- Proven ability to lead and inspire multidisciplinary teams
- Strong knowledge of aged care standards, risk management, and compliance
- Excellent communication, critical thinking, and problem-solving skills
- Commitment to BallyCara’s SONA® values – Everyone Matters, Creativity, Integrity

Why BallyCara?

At BallyCara, we don’t just care for people — we connect, empower, and inspire them. You’ll join a supportive leadership team that values your voice and offers opportunities to grow, innovate, and make lasting impact.

What We Offer

- Values-led workplace focused on wellbeing and relationships
- Collaborative, supportive leadership culture
- Access to salary packaging and employee benefits
- Opportunities for professional growth and development

Apply Now

If you’re ready to lead with purpose and make a meaningful difference in aged care, we’d love to hear from you.

Please note:

Please submit your application via our recruitment portal. Applications submitted through external agencies or alternative channels will not be accepted.

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