Solution Architect – Digital Commerce

3 weeks ago

Newcastle, New South Wales, Australia ClearCompany Full time
About the Company

A leading Australian business undergoing a major digital transformation is seeking a solution architect to drive the evolution of its e-commerce platform, customer portal, CRM, and omnichannel experience.

The company is investing in modern digital solutions, including:

- A new e-commerce and customer self-service platform;
- CRM modernisation using Microsoft Dynamics 365;
- Customer Identity & Access Management (CIAM) using Microsoft Entra External ID; and
- Omnichannel customer engagement, integrating unified communications.

To support this transformation, we are seeking an experienced solution architect with expertise driving large ecommerce multi/omni-channel implementations using a Digital Experience Platform.

About the Role

The solution architect will design and implement scalable, secure, and customer-focused digital platforms that support seamless interactions across e-commerce, identity management, and customer relationship management systems.

Key Responsibilities

- Lead the design and architecture of the company's e-commerce and self-service platform;
- Drive CRM transformation using Microsoft Dynamics 365, ensuring seamless integration with customer engagement platforms;
- Develop omnichannel solutions, integrating web, mobile, chat, and contact center technologies;
- Establish API-first and microservices-based architecture for scalable integrations across digital platforms;
- Collaborate with business and technology stakeholders to align solutions with strategic objectives;
- Ensure best practices in security, compliance, and resilience for customer-facing applications;
- Mentor development teams and IT engineers on digital architecture best practices.

Skills and Experience Required (Essential)

E-Commerce and Omnichannel Experience

- Experience leading large-scale digital commerce platform transformations;
- Knowledge of digital experience platforms such as Optimise, Sitecore, Adobe Experience Manager, or Salesforce Experience Cloud;
- Strong understanding of customer self-service, omnichannel commerce, and transactional systems.

Customer Identity & Access Management (Nice to have)

- Hands-on experience with Microsoft Entra External ID (Azure AD B2C) or equivalent CIAM solutions (Okta, Auth0, ForgeRock, Ping Identity);
- Strong understanding of SSO, MFA, authentication security, and fraud detection.

CRM & Customer Engagement (Nice to have)

- Experience in Microsoft Dynamics 365 (Sales, Service, or Marketing);
- Knowledge of Power Platform (Power Automate, Power Apps) is a plus;
- Experience integrating CRM with e-commerce and customer engagement platforms.

Cloud & API-Driven Architecture (Essential)

- Strong experience with Microsoft Azure, API Management, and event-driven architectures;
- Expertise in microservices, API-first design, and cloud-based integration patterns.

Security, Compliance & Resilience (Essential)

- Experience implementing Zero Trust security models, IAM governance, and customer data privacy standards (GDPR, PCI-DSS);
- Ability to design scalable and high-availability customer platforms.

Leadership & Stakeholder Engagement (Essential)

- Strong ability to translate technical concepts into business outcomes;
- Experience leading enterprise-wide digital transformation projects;
- Ability to mentor and guide IT teams on best practices in digital architecture.

Why Join?

- Work on a high-impact digital transformation program that will redefine customer engagement;
- Professional development and career growth opportunities;
- Competitive salary and comprehensive employee benefits;
- Paid parental leave, employee discounts, and salary packaging options.

How to Apply

For more information or a confidential discussion please call Matt Kirk at u&u on 0451 471 004 quoting reference number 40260.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u's opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.

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