Compliance Officer

Job Title: Compliance Officer (NDIS Safety and Quality)

We're not just looking for someone who fits a position, we're inviting someone who recognises the value of a team member-driven environment and wants to invest in being part of it.

You want to be part of a close-knit Human Resources team where every voice matters, and where you can bring your ideas to life alongside like-minded professionals.

• You value a collaborative environment where decisions are driven by the team.
• You appreciate working in a beautiful, well-designed space—an office with expansive views, large windows, and modern tools that make your job easier and more enjoyable.
• You want to be part of a team that operates across multiple states, giving you exposure to diverse challenges and opportunities to grow.
• Perks like onsite lunches, free parking, and access to Perkbox are important to you, not just as extras, but as part of a workplace that cares about your wellbeing.
• You're looking for leadership that is supportive, accommodating, flexible, and understanding—qualities our Human Resources Manager is known for.
• Working from Bowen Hills, Brisbane, where you can easily commute via public transport or enjoy the convenience of onsite parking.

This is a full-time office-based role that oversees compliance processes. The Compliance Officer will be responsible for ensuring that our organisation adheres to the National Disability Insurance Scheme (NDIS) guidelines and relevant legislative requirements.

The role involves monitoring, auditing, and reviewing internal processes to ensure compliance, as well as providing guidance and support to staff on compliance-related matters.

• Ensure Regulatory Compliance: Monitor and ensure the organisation's adherence to the National Disability Insurance Scheme (NDIS) Practice Standards and other relevant regulations.
• Training and Education: Design training information for staff on compliance-related matters, including NDIS standards and organisational policies. Ensure all employees are aware of their compliance obligations and provide ongoing guidance as needed.
• Internal Audits and Monitoring: Conduct internal audits to identify potential compliance risks and areas for improvement.
• Risk Management: Identify and assess compliance risks within the organisation. Develop strategies to mitigate identified risks and present strategies to Senior Management.
• Incident and Complaint Management: Oversee the management of incident reporting system to ensure they are handled in accordance with NDIS requirements and organisational policies. Ensure all incidents are properly documented and reported.
• Reporting: Prepare and submit compliance reports to senior management and relevant regulatory bodies. Monitor and relay incident reporting to Service Delivery and Senior Management. Liaise with Service Delivery and submit NDIS Quality Safeguards Commission reporting.
• Stakeholder Engagement: Ensure clear and effective communication with internal stakeholders regarding compliance issues and resolutions. Maintain effective communication with external governing agencies regarding reporting i.e. NDIS Quality Safeguards Commission.
• Documentation and Record Keeping: Ensure all compliance-related documentation is maintained accurately and securely. Keep detailed records of compliance audits, training sessions, incident reports, and corrective actions.
• Review and Adaptation: Review compliance policies and procedures to ensure they remain current with changes in legislation and NDIS guidelines. Present recommendations of organisational practices to meet new compliance requirements as they arise.

1. Diploma or Tertiary Qualification in Community Services, Quality management frameworks or related field desirable.

2. Proven experience in compliance or risk related roles, preferably in the disability support services sector.

3. Familiarity with NDIS policies, procedures, and regulations.

4. Organisational and time-management skills.

5. Ability to work independently and as part of a team.

6. Experience using IT platforms and technologies.

7. Strong interpersonal and communication skills.

8. NDIS Workers Screening clearance.