Customer Service Advisor
3 weeks ago
Role: Customer Service Advisor
As a Customer Service Advisor, you will play a key role in ensuring a high level of customer service is provided to all stakeholders. The core responsibility is engaging with customers to assess eligibility for financial applications.
1. Handle inbound and outbound calls with internal and external stakeholders.
2. Provide accurate information for customers' financial applications.
3. Perform data entry for contract lodgement.
4. Interpret guidelines and assess eligibility accurately.
5. Meet deadlines and KPIs daily.
Ideal Candidate:
- Excellent customer service and communication skills.
- Ability to build and maintain relationships.
- Capability to handle complex inquiries and issues.
- Strong problem-solving skills.
- High attention to detail.
- Teamwork skills.
- Experience with various systems/databases.
- Previous call centre experience.
Benefits:
- Competitive pay rate.
- Convenient CBD location with easy public transport access.
- Extensive training programs supporting learning and development.
- Full-time hours with potential for casual to permanent roles.
Application Process:
If your skills match the above, click APPLY now Please note only shortlisted candidates will be contacted.
Equal Opportunity:
Randstad is committed to diversity and equal employment opportunities and encourages applications from all backgrounds.
Qualifications and Experience:
- Customer service experience.
- Contact centre experience.
Education:
Secondary School/High School.
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