Operations Coordinator | Full-Time | Pitt Street

3 weeks ago

Council of the City of Sydney, Australia LVMH Group Full time

Overview

Operations Coordinator | Full-Time | Pitt Street

Be a part of milestones in our customers/' lives, represent the Tiffany brand and provide excellence in customer service. The Pitt Street store is seeking a passionate and solutions-driven professional to join the team as an Operations Coordinator, reporting to the Operations Team Manager. The role will oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities

- Ensure all repair and service orders are managed and completed in a timely manner, and meet the company/'s service quality standards using Tiffany & Co. process guidelines and procedures.
- Respond to all customer inquiries (telephone, email, in person) in an appropriate and timely manner, ensuring high standards of resolution following established processes and procedures.
- Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
- Provide the highest standard of customer follow-up to support the development of client relationships.

Benefits

- Competitive salary and opportunities for career development in an environment that recognizes growth.
- Training programs designed by Tiffany and generous employee discounts.

Qualifications

- Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
- Problem solving ability
- Excellent communication skills - verbal and written
- Solid attention to detail and problem-solving capabilities
- Strong interpersonal skills
- Proven multi-tasking experience with an ability to meet deadlines
- Advanced skills in MS Word, Excel and MIPS
- Flexible working availability, including evenings, weekends and public holidays

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