Sales and Customer Service Consultant

5 days ago

Townsville City, Australia Medibank Private Limited Full time

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

About the Community Team:

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia.

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact

About the Role:

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Townsville QLD store. This role includes a flexible rotating roster working between the hours of 8am to 8pm Monday to Friday, with some Saturday work.

As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to-end with outstanding service.

About you:

You are a multitasking superstar with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.

You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.

Being self-motivated and results-focussed are part of your personal ‘DNA’.

You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy.

Why You’ll Love It Here:

- Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
- Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

Inclusion and Accessibility

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.

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