Immediate Start: Housing Officer

Housing Officer

About Us: Aboriginal Community Housing Limited (ACHL) plays a vital role in addressing housing needs within Aboriginal and Torres Strait Islander communities across Australia. As a national Tier 1 Aboriginal community housing organization, ACHL focuses on providing culturally appropriate property and tenancy management services, which means we are dedicated to creating housing solutions that are not only practical but also respectful of the cultural, social, and historical contexts of the people we support.

The Role

We are seeking an experienced and motivated individual to join our dedicated housing services team where you will be responsible for delivering high quality tenancy and property management for our ACHL portfolio of properties in the region. You will build relationships and work in partnership with clients, including leveraging your existing networks with Aboriginal and Torres Strait Islander communities, people, agencies, and partner organisations in New South Wales (note: original text mentions New South West Australia and NSW inconsistencies; retain NSW if that is the intent but avoid speculative corrections).

- Undertake tenancy and property management, working alongside tenant support providers.
- Portfolio located across the metro and regional New South Wales.
- Tenant support coordination, managing rent arrears, conducting inspections, and tenancy exits.
- Allocating properties and assessing applicants against program eligibility.
- Work closely with government departments, clients, support agencies, and relevant ACHL departments.

About You

You will demonstrate relevant experience providing client‑focused tenancy management services, with the ability to work with a diverse range of clients. A good working knowledge of the Residential Tenancies Act and an understanding of Aboriginal and Torres Strait Islander cultural issues in Australia, including social, political, and historical context, is desirable.

Essential Criteria

- This is an Identified position. ACHL considers being an Australian Aboriginal and/or Torres Strait Islander a genuine occupational requirement for this position under s. 65 of the Equal Opportunity Act 1984 (SA).
- Awareness of and sensitivity to people in housing crisis and a thorough understanding of local barriers and difficulties.
- Understanding of Aboriginal and Torres Strait Islander communities, cultures, and history in Victoria will be crucial for success.
- Ability to work independently as part of a wider team.
- High level time management and organisational skills.
- Excellent communication skills.
- Travel is required; a valid driver’s license is essential. Flexibility in your work schedule is important.
- A commitment to affordable and sustainable housing for all.

Why Join Us

At ACHL, you’ll work in a supportive and collaborative environment where your contributions are valued. You’ll be part of a team that is passionate about making a difference.

- Flexible work options to support work‑life balance.
- One day off a year as a “You Day” to celebrate you.
- Salary packaging and novated leasing to maximise take‑home pay.
- Learning and development programs to help you grow in your career.
- Wellbeing initiatives including EAP and access to health programs.
- A values‑driven culture with support, recognition, and empowerment to make an impact.

Application

Please note that satisfactory police check is required for all staff. Those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC). To be considered, applicants should respond to the application questions and submit a cover letter and resume. For a confidential conversation about the position, contact Ali Hattersley at ali.hattersley@achl.org.au or 02 6590 4271. We look forward to hearing from you.

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