Support Worker

3 weeks ago


VIC Melbourne South East, Australia PEOPLE 2.0 AUSTRALIA (EST) PTY LTD Full time

Our client is an organisation that specialises in providing the highest quality care for older members of the community, as well as individuals with disability.

ABOUT THE ROLE

Support Workers have the responsibility of providing assistance to frail, aged, sick, disabled and invalid persons. Therefore, the duties are varied according to individual needs. Support Workers provide general household assistance, emotional support, care and companionship

for aged and disabled persons in their own homes. The clients services and programs aim to provide a range of services that support and assist their Clients to maintain their independence within their own homes.



The success of the clients programs is largely dependent on friendly and cooperative staff, especially Support Workers, providing quality services. The Support Worker is a vital member of our team because they have the most frequent contact with the Clients. In addition to rostered duties, the Support Worker will need to manage situations of loneliness, inappropriate behavior and Clients' emergencies as well as give encouragement and emotional support to Clients when needed.



Therefore, Support Workers play a more involved role in the support and care of each Client.



ROLE OBJECTIVES

• Provide quality, timely and effective care that reflects the unique needs of each Client

• Communicate well with Clients with varied needs and backgrounds

• Promote the rights and privacy of our Clients in accordance with relevant policy and legislation

• Work for the continuous improvement of our service to ensure it's the best it can be, in line with Aged Care Accreditation and NDIS Standards

• Participate in ongoing professional development.



Duties include the following:

• Accompanying our Clients during daily activities

• Undertaking regular household duties such as cleaning, vacuuming, washing and ironing

• Supporting and meeting Client's daily hygiene and care needs such as showering and dressing

• Assisting Clients with their mobility and transport

• Provide extra support to Clients with disability or frailty

• Running errands and assisting Clients with shopping, banking, and paying bills

• Providing companionship and emotional support to Clients

• Preparing meals for Clients

• Assisting Clients with daily walks and exercise

• Arranging outings with Clients, supporting Clients to engage in their community or social activities

• Organising appointments to meet a Client's clinical needs.



Qualifications:

Minimum qualification -Certificate Ill in Individual Support.

Experience ticks the following boxes:

• A good insight into the health, social or aged care services industries

• Great communication and customer service skills and the ability to get along easily with others

• A gift for working collaboratively with a team and confident flying solo

Great understanding of Work Health and Safety principles and risk management practices

• Tech savvy with the capacity to document and communicate electronically, including via email and mobile phone

• Great organisation and time management skills.



Even better:

• Previous experience in aged or community care or in a retail or hospitality environment

• Experience using Client/data management systems.


Salary Range: $80,000 - $90,000



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