Bengalla - Technology Support Officer

3 weeks ago

Newcastle, New South Wales, Australia New Hope Group Full time
- Work in a highly motivated and technically capable team
- Long life mine, with mining lease approval until 2039

About Us
Bengalla Mining Company (a member of New Hope Group) is a joint venture with a strong track record of achievement. We're focused on strong results across safety, productivity, and profitability. We have a collaborative team culture and a rewarding work environment. Operational since 1999, Bengalla is in Muswellbrook in the Hunter Valley, and supplies international markets with approximately 15 Mtpa of high-quality coal.

Bengalla is an open cut coal mine offering a residential lifestyle. The development consent for the operation provides the ability to mine through to 2039. We pride ourselves on the professionalism with which we pursue our goals and our strong links into our local community.

The Opportunity

We are seeking a Technology Support Officer working a Monday-Friday dayshift roster. Reporting to the Technology Superintendent, the Technology Support Officer's role is to support all areas of the business with the day-to-day use of Technology Systems.

The Technology team is a small group of passionate professionals supporting both the Operational Technology and Information Technology systems for the mine. This is a diverse and challenging role requiring strong technical and problem solving skills. The focus for this role will be the Information Technology comprising:

- Windows Active Directory account management
- Microsoft Office 365 administration
- Account management within our Pulse ERP system
- Hardware support for DELL desktop and laptops
- Maintaining security and patching requirements
- Mobile device management (primarily Samsung, with some iOS devices)
- Troubleshoot operating system and software application issues
- Assist with maintaining server and network infrastructure

The Technology team also support Operational Technology systems, with the successful applicant having the potential opportunity to expand into areas such as:

- DAMM TETRA 2-way radio
- Modular Dispatch Fleet management system
- High precision GPS
- Fatigue and collision awareness safety systems
- CCTV networks
- IoT sensor networks

Qualifications and experience

To be successful in this role you will have:

- Formal qualifications in Information Technology
- Industry qualifications such as Microsoft, Cisco, etc.
- Previous experience in an on-site technology support role
- Technical problem solving skills
- Good time and task management skills
- Previous experience with an IT job ticketing system

What we offer

Bengalla values its people and their contribution to the operation. Our well-established employee benefits program offers choice and flexibility to enhance the lifestyle and wellbeing of our team. With benefits including subsidised health insurance, salary packaging, self-education assistance and gym memberships we make the health, safety, and well-being of our people our absolute priority.

This is a great opportunity to join the professional and friendly team at Bengalla Mining Company and opportunities such as this are few within the region.

Note: Only applicants with unrestricted rights to work in Australia will be considered for this position.

To apply online, please click on the appropriate link below.

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