Workshop Supervisor Townsville, Queensland, Australia

Neuron is the leading shared e-scooter company in Australia and Canada, operating in over 30 cities internationally. Our mission is to partner with cities to connect people and places in a safe, convenient and fun way. Cities are our most important customers and our vision is to help them build a more prosperous and sustainable future through new ways of moving and connecting.

Neuron was founded in Singapore in 2016, we develop our own industry-leading e-scooters which are purpose-built for sharing and safety. We also set the industry standard for the technology that manages them. The company has launched an impressive range of world firsts, particularly when it comes to safety and sustainable operations.

The Role

Our Workshop Supervisors are hands-on shift leaders for our warehouse team, monitoring the performance of our mechanics and the maintenance and repair of our Neuron N3 & N4 e-scooters. The primary KPIs relate to the productivity of the warehouse technicians (RTG/hour) and inventory accuracy levels. Reporting to the Operations Associate, a Workshop Supervisor also ensures that our warehouse is operating efficiently, safely and in accordance with Neuron's standard operating procedures. This role also has the opportunity to streamline warehouse and repair processes and spearhead the growth of Neuron by proactively contributing to other launch initiatives in AU and elsewhere. The ideal candidate will have the availability to work 4 weekdays plus 1 weekend day however can be flexible for the right candidate.

What you'll do:

- Develop and execute Neuron's Warehouse Management strategy in Townsville.
- Service and repair e-scooters.
- Ensure the Warehouse team performs quality control and basic maintenance on the electric scooters.
- Ensure that the Warehouse team adheres to the Operations Standard Operating Procedures.
- Perform basic administrative tasks, such as shift scheduling, manpower deployment and inventory management.
- Plan for and conduct monthly (or as required) stocktakes.
- Train new e-scooter warehouse technicians and conduct any refresher training as necessary.
- Other ad-hoc tasks as required.
- Responsible for the Workshop KPI's.
- Represent Neuron as a positive brand ambassador.

What you'll need:

- Prior experience in warehouse operations would be advantageous, particularly in the mobility, transit or supply-chain space.
- Prior mechanical experience with the ability to service and repair e-scooters, including comfort with lifting, carrying and manoeuvring 30 - 35kg as needed.
- A suitable personal smart phone is required (generally an Apple or Android device from 2018 or newer).
- Prior experience in stock planning and management.
- A hands-on approach to leadership - our Workshop Supervisor will need to be comfortable "leading by example," working alongside our warehouse technicians.
- A process-driven mentality, with experience defining best practice warehouse procedures.
- Demonstrated ability to deliver results in a complex operational environment.
- Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods.
- Excellent communication and people skills.
- Ability to multi-task and keep up with a dynamic, fast-paced start-up in a high-growth phase.
- A keen curiosity in shared mobility and a growth mindset.

Our Values

Make It Happen: We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive: We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions: Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious: We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less: We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team

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