Specialist - Content Delivery & Operations

6 days ago

Bendigo, Victoria, Australia Origin Energy Full time
Specialist - Content Delivery & Operations

About the role:

We're looking for a Content Delivery & Operations Specialist to ensure seamless execution of customer-facing content across multiple platforms. This role seeks someone who thrives in a fast-paced environment, loves working cross-functionally, loves technology, and has a passion for delivering high-quality content efficiently. Reporting into our Customer Communications, Experience & Personalisation Lead, this position will be accountable for overseeing content execution across digital and offline platforms, ensuring it is delivered accurately and on time while optimizing workflows to improve efficiency. Using data and insights, you'll analyze content operations, identify gaps, and implement best practices to enhance content distribution. Leading agile practices like stand-ups and sprint planning, you'll foster collaboration between content, technology, fulfilment, design, legal, and compliance teams to accelerate go-to-market timelines across various content creations. Additionally, you'll ensure all content meets regulatory requirements and proactively mitigate risks in content operations.

Key Responsibilities:

1. Oversee production of compelling and distinct content and communications for our customers, staff, and stakeholders.
2. Work collaboratively with the content, tech, and compliance teams to streamline content publishing processes and ensure regulatory adherence.
3. Conduct business analysis to identify and implement efficiency improvements in content workflows, reducing bottlenecks and optimizing delivery speed.
4. Ensure all content is properly tested, validated, and tracked to monitor performance and impact.
5. Lead agile ways of working across content, technology, and legal & compliance, facilitating stand-ups, sprint planning, and retrospectives to accelerate go-to-market timelines.
6. Take ownership (alongside other senior marketing leaders) of Origin brand guidelines and brand voice and act as one of the key Brand Guardians to ensure our Brand voice is applied consistently across all touchpoints and executions.
7. Apply customer-centric and design thinking, including using analytics and testing, to optimize content that drives customer happiness in a compliant and secure way.

What will you bring?

1. Experience working with various content management systems, ideally with a background in project coordination and process optimization.
2. Depth of experience in workflow and document management systems and processes, including Asana, JIRA, Confluence, and SharePoint.
3. Strong analytical and problem-solving skills, with a focus on improving content performance through continuous enhancement.
4. Excellent interpersonal and communication skills, enabling effective collaboration with team members, stakeholders, and clients.
5. A naturally inquisitive mindset, embracing a test-and-learn approach and championing agile, customer-centric solutions that prioritize progress over perfection.
6. Strong stakeholder management and collaboration abilities to drive alignment and efficiency across teams.

Origin - Where good change happens

At Origin, we're powered by people who believe in creating change. We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations, and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn, and would be a great fit, we'd love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment, and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present, and future.

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