Urgent: Client Care Representative

Client Care Representative page is loaded## Client Care Representativelocations: AUS-NSW-44 Market Stposted on: Posted 30+ Days Agojob requisition id: R-20434TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.The Contact Centre Team Member plays a pivotal role in delivering exceptional customer service to clients seeking health and wellbeing support. This position involves managing service requests, providing accurate and timely information, and ensuring a seamless client experience while upholding the organisation's values. The role also includes maintaining compliance with internal policies, procedures, and quality standards.**Client Care Representative****Full-Time Position****Hybrid Working Arrangement**TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.At TELUS Health, we believe in the power of human connection to improve health and wellbeing outcomes. Through our Employee Assistance Programme (EAP) and digital wellbeing solutions, we support organisations across Australia, New Zealand and Asia to build safer, more resilient, and more connected workplaces.**The Day-To-Day**· **Client Excellence:** Handle service requests for appointments and support with professionalism and courtesy, ensuring timely responses to all client inquiries· **Service Expertise:** Maintain comprehensive knowledge of our full service portfolio including EAP, Triage, Management Consultation, Critical Incident support, and Work Support services· **System Management:** Utilize multiple systems proficiently to manage client interactions and maintain accurate records· **Quality Compliance:** Follow all TELUS Health and National Contact Centre administration procedures with 100% compliance, including QA policies and iSight system guidelines· **Project Support:** Complete allocated tasks and projects within required timeframes while maintaining high standards· **Values in Action:** Champion organizational values in every interaction with clients, colleagues, and team members**About The Role**Join our dynamic Contact Centre team as a Client Care Representative, where you'll be the first point of contact for clients seeking support and assistance. Reporting to the Contact Centre Lead, you'll play a vital role in delivering exceptional customer service while supporting our comprehensive range of health and wellness services including EAP, Triage, Management Consultation, Critical Incident response, and the TELUS Health platform. This is an opportunity to make a real difference in people's lives while being part of a supportive, values-driven organization.**About You**· **Client-Focused:** You have a genuine passion for helping others and maintaining high customer service standards that meet contractual requirements· **Communication Excellence:** You possess outstanding written, verbal, and non-verbal communication skills with the ability to practice active listening· **Quality-Driven:** You're committed to maintaining call quality standards while efficiently managing client requests· **Detail-Oriented:** You can follow through on tasks and processes with accuracy and attention to detail· **Team Player:** You thrive in a collaborative environment and can build strong relationships across different teams· **Adaptable:** You're comfortable working with multiple systems and can adapt to changing priorities while maintaining service excellenceWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Being part of the team at TELUS Health is more than a job; it’s a career-defining experience.It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.**A place to experience more**Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.**Talented people who care**Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.**Work that matters**Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.
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