Acquisition Lead Origination, Mortgages

Overview

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

Please note this is a 9 months fixed term contract opportunity to commence in January 2026

At ING, the Mortgages Tribe is responsible for driving the end to end performance of the mortgages business through development of a clear strategy, and working collaboratively with all areas of the business to drive cross functional execution of this strategy.

We are looking for an experienced Acquisition Lead, to join the Mortgages Origination Team within the Retail Bank. This role will be responsible for developing, implementing and continually optimising our acquisition strategy, driving mortgage sales. We are looking for someone with exceptional partnership and stakeholder management skills. The Acquisition Lead will work closely with internal and external stakeholders to optimise lead generation and conversion rates supporting our growth ambitions across both broker and direct mortgages channels.

Responsibilities

- Develop and oversee implementation of the mortgages acquisition strategy–working closely with Sales, Marketing, Digital, Credit Risk, Credit Operations, Tech & the Mortgages tribe to develop marketing and sales plans across both broker and direct mortgages channels.
- Work closely with Broker sales to optimise performance through the channel including sales efficiency and incentives. Regularly listening to feedback to ensure conversion rates are optimised.
- Work closely with the Direct channel team and marketing to ensure top of funnel activity and conversion rates support the successful achievement of sales targets.
- Work with the Origination Leadership Team, Contact Centre, Operations and Customer Experience teams to analyse moments of truth and monitor customer feedback to identify opportunities to improve the customer and broker experience –including marketing, communications, product, process and service improvements.

Qualifications

- Proven lending (preferably mortgages) productmarketing, distribution and acquisition strategy experience (7-10+ yrs)
- Experience in articulating strategy and setting strategic direction with others (including identifying key priorities and initiative sequencing)
- Demonstrable experience leading the implementation of acquisition strategies across multiple channels that have improved portfolio growth and customer experience
- Proven experience in managing complex issue and incident rectification or remediation initiatives
- Proven experience influencing and leading diverse stakeholders (Marketing, Credit Risk, Operations, Finance)
- An analytical mindset, using data to drive decision making
- Excellent and proven people leadership capability –able to build outstanding and engaged teams, driven by purpose and a passion for customers, with a pace for change

Benefits

- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know if you require any support or adjustments when you apply. Let us know if you’d like to chat with an LGBTQ+ Confidential contact.

Sound like your kind of vibe? We can’t wait to hear from you

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?
Rachel Yuen rachel.yuen@ing.com

Applications close on 14th October 2025

Internal advert blurb: Before you apply Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager

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