Lunn's: Customer Service Advisor

- Description This cookie is set by the provider Craft CMS. This cookie is used for the purpose of website security that is Cross-Site-Request forgery prevention whenever a form is used.- Description CookieYes sets this cookie to remember users' consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.- Description- Description LinkedIn sets the lidc cookie to facilitate data center selection.- Description- Description The cookie ytidb::LAST/_RESULT/_ENTRY/_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.- Description The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player.- Description The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.- Description The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.- Description The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player.- Description The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.- Description Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.- Description Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.- Description Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.- Description Google Analytics sets this cookie for user behaviour tracking.- Description Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website.- Description Google Analytics sets this cookie to store and count page views.- Description Google Universal Analytics sets this cookie to restrain request rate and thus limit data collection on high-traffic sites.- Description- Description TikTok set this cookie to track and improve the performance of advertising campaigns, as well as to personalise the user experience.- Description- Description LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs.- Description Tiktok set this cookie to collect data about behaviour and activities on the website and to measure the effectiveness of the advertising.- Description Youtube sets this cookie to track the views of embedded videos on Youtube pages.- Description YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface.- Description YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.- Description YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.- Description YouTube sets this cookie to store the user's cookie consent state for the current domain.- Description Description is currently not available.- Description Description is currently not available.- Description Description is currently not available.- Description Description is currently not available.- Description Description is currently not available.# Lunn's: Customer Service AdvisorLunn's| Location: | Lower Ground Floor |## How to Apply**Hours of Work:**• Full Time: 5 over 7 days per week, 37.5 hours standard hours (typically 8.45am-5.15am)• There may also be a requirement, on occasions to work additional hours as per business needs.**Role Purpose:** To maintain all areas of expertise in the aftercare department you will develop the Brand Partnerships within the aftercare department, ensuring all KPIs are in line with Brand expectations.**Role Scope:**Work within the Service Team to ensure Lunn’s provide world class service and aftercare to our clients.**Area of Responsibility:** Brand PartnershipKey Activities: • Keep abreast of the commercial market to ensure awareness of the market. • Maintain an excellent working knowledge of Jewellery and Watches to ensure emerging trends are recognized and acted upon. • Keeping up to date with Brand Partners socials for updates and launches. • Build and maintain relationships with Brand Reps.**Area of Responsibility:** Client RelationshipKey Activities:• Client interactions including processing of jewellery and watches in and out of the aftercare department. • Dealing with client queries and complaints. • Grow and maintain existing clients into long term relationships.**Area of Responsibility:** KPIs & Service DutiesKey Activities: • Achieve and maintain all KPI’s for Brand Partners. • Manage repairs in and out of the service department. • Correspondence with manufacturers and clients. • Quality control mark backs and processing via the system. • Dispatch of repairs to manufacturers. • Estimates generated from manufacturers to customers. • Handling local repairs in and out of the service department. • Valuations of repairs. • RCPO and pre-owned repair handling. • Handling of all mono-brand repairs across the business.**Area of Responsibility:** Learning & DevelopmentKey Activities: • Continue to prioritise learning and development for yourself and ensure you keep up to date with any qualifications required in the industry. • Keep abreast of product training for all Brand Partners. • Ensure you keep up to date with all professional training.**Essential**• 2 years experience in Retail or 2 years experience in customer service/ aftercare**Desirable**• Experience in Luxury Retail• Recognised jewellery qualifications• Experience in CRM systems**To Apply, please visit:**
#J-18808-Ljbffr