15h Left Senior Engineer Service Management

7 days ago

Canberra, ACT, Australia Unisys Full time
Senior Engineer Service Management page is loaded## Senior Engineer Service Managementlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567024**What success looks like in this role:**This role oversees, facilitates and administers ITIL based service support and requires a strong understanding of Service Management practices, with a particular emphasis on Service Request Management and Service Level Management.Service Request Management* Serve as the primary contact for Service Request process and compliance issues across all the customer's service providers.* Monitor and drive the efficiency and effectiveness of SRM processes, making recommendations for continuous improvement. This proactive approach will help identify and address potential issues before they escalate.* Ensure that Service Requests are resolved within Service Level Agreement (SLA) targets to help maintain high standards of service delivery and customer satisfaction.* Periodically audit Service Request tickets against Unisys standards and create improvement actions to uplift performance.* Identify opportunities to create specific catalogue items from generic request tickets, streamlining the fulfilment process and improving the user experience.Service Coordination / Service Level Management* Perform routine service management duties as requested.* Track and measure service performance against agreed targets* Build and maintain relationships with customers and stakeholders, ensuring that their needs are understood and met.* Facilitate/participate in meetings such as Daily Operations, Change Advisory Board, Problem Review Board, etc.* Maintain high standards in written and spoken communication* Identify potential process improvements and makes appropriate recommendations* Take appropriate actions to correct in-scope processes (Service Levels, XLA and/or operational levels)**You will be successful in this role if you have:*** 4-6 years' relevant experience* Excellent Written and Verbal Communication* Comprehensive knowledge of ITIL V3/V4 processes and principals.**Mandatory Requirement*** Baseline Security Clearance#LI-NV1Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
#J-18808-Ljbffr

  • 15h Left Senior Infrastructure Engineer

    1 week ago

    Canberra, ACT, Australia Araza Full time

    OverviewLocation: ACTPosted Date: 26/08/2025Senior Infrastructure EngineerLength: 9 months + 2 x 12-month extensionsLocation of work: CanberraKey Responsibilities- Work effectively across teams to provide systems expertise to enhance and improve existing solutions, including designing, developing, implementing, and testing solutions, in line with business...

  • Digital Engineering Professional

    2 weeks ago

    Canberra, ACT, Australia beBeeDigitalEngineering Full time $200,000 - $250,000

    **Job Title:** Digital Engineering Leader **About the Role:** We are seeking an experienced Digital Engineering Leader to lead our defence and national security practice. This is a key leadership position that requires strong technical expertise, excellent communication skills, and a proven track record of delivering complex digital engineering projects. Key...

  • Digital System Engineer

    5 days ago

    Canberra, ACT, Australia beBeeModeling Full time $90,000 - $122,000

    System Modeling SpecialistWe're seeking an exceptional system modeling specialist to join our team. This is an exciting opportunity to work with cutting-edge Model-Based Systems Engineering (MBSE) technology and contribute to driving real-world outcomes.The ideal candidate will have the ability to take technical information and distill it into structured,...

  • 15h Left: Site Manager

    2 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    Site Manager – Remedial Construction- Salary: $150,000 - $180,000 + Super + Benefits- Industry: Remedial- Type: Full-time- Location: SydneyAre you an experienced Site Manager with a trade background looking to take the next step in your career? Our client, a highly respected remedial builder, is seeking a skilled and motivated Site Manager to oversee a...

  • Senior Systems Specialist

    1 week ago

    Canberra, ACT, Australia beBeeSOEPackagingEngineer Full time $120,000 - $150,000

    Job Description:We are seeking a highly skilled SOE & Application Packaging Engineer to join our team. As a key member of our organization, you will be responsible for designing, building, and maintaining Windows 11 SOEs using MECM/SCCM & Intune (co-management and full cloud). This role requires a strong understanding of enterprise application packaging,...

  • Senior Engineer Service Management

    7 days ago

    Canberra, ACT, Australia Unisys Full time

    Senior Engineer Service Management page is loaded## Senior Engineer Service Managementlocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567024**What success looks like in this role:**This role oversees, facilitates and administers ITIL based service support and requires a strong understanding of...

  • 15h Left: Data Scientist

    4 weeks ago

    Canberra, ACT, Australia ClearCompany Full time

    Data Scientist - 6 Month Contract | $1,200pd inc Super | Financial ServicesLocation: Sydney (Hybrid)Contract Length: 6 MonthsRate: $1,200 per day (inc Super)About the RoleJoin a Enterprise Technology division and help revolutionise the way their organisation leverages Generative AI for staff productivity and intelligent automation. As a Data Scientist,...

  • 15h Left Engagement Manager: Premium Engagement

    5 days ago

    Canberra, ACT, Australia SAP SE Full time

    OverviewSAP Australia are looking for an Engagement Manager to join our Canberra-based Services team. This is an exciting opportunity to work with a globally recognised business software leader to help our customers on their business transformation journey to the Cloud and the Intelligent Enterprise. The Specialist Engagement Manager focuses on delivering...

  • Senior Engineering Manager

    5 days ago

    Canberra, ACT, Australia beBeeEngineering Full time $120,000 - $140,000

    Job Title: Senior Engineering ManagerThe primary objective of this role is to lead and manage the overall engineering operations at a hotel in Australia. This includes overseeing systems, plant, and equipment maintenance to ensure compliance with Australian building regulations.Key Responsibilities:Manage and supervise a team of engineers in day-to-day...

  • Senior Fire Services Engineer

    3 days ago

    Canberra, ACT, Australia Clearcompany Full time

    The CompanyHighly Successful National Engineering Firm Senior Level Role - Scope For Progression - Work/Life Balance Landmark Projects - Perfect Location - High End $$$They are a multi-disciplinary consultancy with a unique approach committed to excellence in building services design and client service.Providing the best solutions for their client base from...