Guest Service Agent

4 weeks ago

Caloundra, Australia Travel + Leisure Co. Full time

We Put the World on Vacation

Overview

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You/'ll Shine

As a Guest Service Agent, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.

What You/'ll Bring

To be successful in this role, you will be:

- Previous experience within a similar hotel position

- Genuine passion for customer service and the local area

- Excellent communicator with strong interpersonal skills

- Enthusiastic, self-motivated and positive individual

- Immaculate presentation and professional grooming standards

- High levels of computer literacy

- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

- Have the ability to recognize and solve problems in the workplace

- Ability to work a flexible schedule, including nights, weekends, public and school holidays.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We/'re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

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