Customer Success Manager

At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.

We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Role

The goal of the Customer Success Manager (CSM) is to ensure their customers are satisfied, their expectations are being met or exceeded, and they are maximising the value of their investment in Seequent products and solutions.

Working closely with customers in the Civil and Environmental sectors you will be responsible for developing and maintaining positive customer relationships that promote growth through increased product usage, user retention and loyalty.

In this role, you will have the opportunity to:

1. Drive growth and retention within our existing customer accounts by understanding their business needs and providing them with relevant solutions. This will include planning and executing strategic plans within the accounts.
2. Act as the first point of contact with assigned customers, with responsibility for the coordination and oversight of all on-boarding, training, administration, licensing and support of users.
3. Provide account insights through the collation and analysis of customer usage and sentiment data, which is published into a regular quarterly business review.
4. Act as an internal advocate for your accounts, educating them on products, and maintaining lasting relationships, driving retention, identifying and helping to pursue upsell and cross sell opportunities.

To be successful in this role, you should have:

1. Demonstrable experience in a Technical (Geotechnical), Pre-sales, Account Management or similar role.
2. Experience working with geotechnical solutions would be advantageous, as would experience working with clients in the Civil or Environmental sectors.
3. Experience working with and managing stakeholders and customers in a software environment would be beneficial.

Our Commitment to Equity, Diversity, and Inclusion

At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.

Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all backgrounds and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team

Benefits of being a Seequenteer and why you’ll love being on our team.

We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.

If this posting gets you excited about joining Seequent please apply now

How to apply

If this sounds like the role for you, apply today with a covering letter and CV.

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