Employment Coach

2 days ago

Toowoomba Regional, Australia IntoWork Full time

About Us

Help is a social enterprise assisting people with disability lead fulfilling and independent lives. Over the past 57 years, we’ve created an integrated network of services to provide people with disability the essentials, routine, and stretch they seek in life. Whether it’s employment, learning, community connection, or anything in between – we work step by step alongside every individual to achieve their goals.

What’s in it for you?

At Help we believe that every person is the master of their journey. And that starts with our team. We strive to create an environment where employees openly embrace our mission and vision and can live our values every day. As a valued member of our team we’re committed to looking after you, by offering some great benefits including:

- Excellent salary sacrificing benefits Package up to $15,900 of your annual salary tax free, and additional $2,560 for meal and entertainment expenses
- An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility to help you achieve a healthy work-life balance
- Access specialist and accredited training, professional mentoring, and ongoing coaching
- Benefit from opportunities for professional development and career advancement
- Learn while you work with the opportunity to gain a Certificate IV in Community Services
- Celebrate your milestones through our dedicated Service Award Program
- Access free and confidential support through our Employee Assistance Program (EAP)
- A job where every day is different and you will positively contribute to the lives of people with disability

About the opportunity

The Coach plays a vital role in delivering HELP’s Employment Services Strategy, which is focused on improving sustainable employment outcomes for people with disability.

Responsibilities:

- Ensure each participant’s individual needs and aspirations for employment are at the centre of your focus
- Effectively support a caseload of participants, by providing support, guidance, and direction
- Achieve individual and team KPIs in line with the Inclusive Employment Australia Deed and Help Enterprises requirements
- Deliver coaching and support to participants in line with the Help Service Delivery Model
- Build rapport and trust with participants, developing tailored Action Plans based on strengths, goals, and support needs
- Connect participants with internal and external training, qualifications, and support services to address vocational and non-vocational needs
- Work collaboratively with Business Inclusion Specialists to engage with inclusive employers and identify tailored job opportunities
- Create sustainable job opportunities and career paths for participants via relationships with local employers
- Support employers with inclusive practices and work adjustments, fostering a disability-confident workplace

Requirements:

- Prior Employment Services experience will be highly regarded
- Strong customer service and relationship building skills
- Demonstrated ability working towards targets and KPIs
- Strong communication and interpersonal skills
- Problem solving and conflict resolution
- Strong administration and computer skills – ability to learn technical systems
- Resilient in nature and ability to thrive in a continuously changing environment

EEO Statement:

Help is an Equal Employment Opportunity employer.

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