Hospitality Service Manager

4 weeks ago


QLD Brisbane amp Gold Coast Brisbane amp Surrounds, Australia 365 Talnet Full time

About Client :
PappaRich
At PappaRich , we aim to deliver authentic and quality Malaysian food to all our customers and to be a brand that is genuinely Malaysian.We want to give our customers a taste of Malaysian culture and cuisine.Our delicately crafted dishes never fail to deliver bursts of flavour and colour because we use only an authentic mix of herbs, spices and fresh produce, cooked according to traditional recipes.

PappaRich is looking for a Hospitality Service Manager to join their QLD team.

Jobs and responsibilities:
• Planning and organizing the day-to-day operations of the restaurant, including managing staff, ensuring customer satisfaction, and maintaining quality standards for food and service
• Delivering outstanding hospitality, maintaining high standards of service and presentation
• Ensuring excellent customer service, engaging with customers, addressing customer feedback, and resolving issues
• Maintaining the restaurant’s excellent reputation and enhanced customer satisfaction
• Managing the purchasing costs and maintaining optimal inventory levels
• Developing and reviewing policies, programs, and procedures to enhance customer service and ensure the quality of food and beverage offerings
• Controlling the selection, training, and supervision of staff
• Ensuring compliance with sanitation and safety regulations
• Developing and implementing strategies to drive business growth and increase revenue

Skills and Experience:
• Should have a minimum of 1 year of experience working in the Hospitality industry /similar role
• A relevant Diploma in Hospitality Management, or higher
• Passion for the hospitality industry and a commitment to delivering exceptional customer experiences
• Exceptional communication and interpersonal abilities
• Strong leadership skills and motivation to lead a young team through goal-setting
• Strong organizational and multitasking skills

Salary: 74,000 -80,000/year + Super



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