2026 Graduate Program: Customer Service Professional

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do Because of this, you have the opportunity to make a difference.

As part of Macquarie Technology Group has been certified as a Great Place to Work and were named Australia's #1 Technology Great Place to Work 2025 for the second year in a row,we'vewon Gallup Exceptional Workplace Awardandthe FinancialReview Best Place to work award.

AtMacquarie Telecom, we believe in Providing the World’s Best Customer Care. Our people are the heartbeat of our success, and we’re looking for recent IT graduates who want to build a rewarding career where technology meets customer experience.

If you’re curious about how technology connects people, love solving problems, and enjoy helping others — this is your opportunity to grow in afast-paced, supportive, and people-first environment.

🌟 The Opportunity

Are you passionate about delivering exceptional customer experiences and ready to kick-start an exciting career in the tech industry?

Join our2-Year Graduate Career Acceleration Program, designed to fast-track your growth, reward your achievements, and open doors to incredible future pathways inProject Management, Sales, or Service Management.

In this role, you’ll receive:

Fully funded, industry-recognised certifications

$5,000 base salary increases every 6 monthsas you achieve milestones

Personalised mentoring and career developmentfrom industry experts

The opportunity to work in ourvibrant Sydney CBD HQ, surrounded by passionate, like-minded teammates

This isn’t just a job — it’s your launchpad into a rewarding, long-term career where you’ll be supported, challenged, and celebrated.

💡 What You’ll Be Doing

- As part of our energeticCustomer Hub,you’ll be the heartbeat of our customer experience — helping clients solve problems, find solutions, and feel supported every step of the way.

Your day-to-day will include:

- Being thefirst point of contactfor customer calls and emails — handling each interaction with professionalism, empathy, and confidence

- Providingexceptional customer servicethat makes every client feel valued

- Problem-solving and resolving queries efficiently, with minimal escalation

- Meeting quality and performance standards as part of your growth journey

- Collaborating with your teammates and learning from experienced mentors

🎓 About You

- You have a passion for people and technology. Youthrive on connecting with people and making a difference.You’recurious, motivated, and ready to build a meaningful career.

- We’re looking for someone who:

- Previouscustomer service experiencein a retail environmentwouldbe ideal

- Has a genuine passion forhelping others and delivering great service

- Enjoys working in afast-paced, tech-savvy environment

- Bringsstrong communication and problem-solving skills

- Works well in ateamand loves to collaborate

- Is eager to learn, grow, and take ownership of their career journey

🎁 What’s In It For You

- Structured career growth planwith clear progression opportunities

- Mentorship and coachingfrom experienced leaders

- Hands-on experiencewith the latest technology and customer systems

- Recognition programsto celebrate your achievements

- A supportive,fun team culturewhere your voice matters

🌈 Ready to Launch Your Career?

Our Graduate Program has been thriving for over a decade, helping talented individuals grow and achieve incredible success. Thanks to an exciting promotion, we’re now looking for two amazing new graduates to join the Macquarie journey—starting in late 2025 or early 2026. If you’re passionate about delivering outstanding customer service, love technology, and are eager to kick-start your career with a team that truly values you—we’d love to hear from you Apply now and be part of something great.

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