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Store Manager in Flagship
1 month ago
David Jones exists to inspire Like No Other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. To enhance our flagship store operations, we are excited to introduce a new role: Store Manager in Flagship. This role reports directly to the Flagship Manager, on site and is responsible for a portfolio within the store.
As the Store Manager in a flagship location, you will lead and inspire leaders, maximise sales and deliver exceptional customer service. With your expertise, you will help drive successful outcomes and foster a high-performance culture within the Flagship store. This is a senior leadership role with a strategic focus.
What does the role involve?
- Lead, inspire and coach a diverse team of passionate retail leaders to create experiences that inspire Like No Other
- Ensure all commercial objectives linked to sales, profit and NPS are achieved
- Champion the service strategy and growth of the customer experience in store
- Ensure team build and deliver effective sales plans to drive profitability, identify opportunities for growth and mitigate sales risks
- Analyse customer insights and metrics, implementing initiatives that consistently elevates customer satisfaction and loyalty
- Create meaningful and collaborative partnerships with all brand & concession partners, providing feedback and ideas to ensure Service Like No Other for our customers
- Ensure the customer is at the core of every decision made, prioritising their needs and experience.
- Promote a thriving team culture, with a focus on achievement, empowerment, inclusivity, and innovation that values continuous learning
The ideal candidate will have
- Strong people leadership skills, including experience leading leaders and achieving results through others
- Proven ability to coach, inspire and develop capability of people/teams
- A relentless commitment to delivering inspiring customer experience
- The ability to collaborate/influence diverse stakeholder groups and brand partners
- Experience in senior leadership (multi-site) roles within a high end/luxury retail environment is desirable, but not essential
- A consistent track record of overachievement against commercial objectives including NPS
- The ability to adapt at pace to the changing strategic needs of customers, the business or market
- High commercial acumen with a growth mindset to facilitate growth across the organisiation
Why work for us?
- A competitive remuneration package, including an annual bonus incentive
- Generous employee discounts across David Jones brands
- An additional day of leave for your birthday
- A supportive, flexible, and engaging environment that will support personal/professional development
- Opportunities to support community partnerships across our Corporate Social Responsibility program
- Be a member of a company committed to sustainable practices
- Ongoing training and development to pursue individual ambitions
About Us
Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners, and community by creating Inclusive environments through belonging and respect. We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can inspire.
David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
