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Associate Director, Fraud and Scams

4 weeks ago

Melbourne, Victoria, Australia National Australia Bank Full time
- We are empowered to make a positive difference for our customers and communities.
- Everyone is given the opportunity to learn, grow and achieve.
- Make a genuine difference through the work you do.

In this Associate Director role, you will:

- Provide expert advisory support to frontline bankers, internal partners (Risk, Legal, Operations and Compliance teams) and senior leadership on fraud risk mitigation strategies and controls.
- Oversee fraud prevention governance frameworks ensuring they align with internal standards and external regulatory requirements.
- Support the implementation of technology-enabled fraud detection and prevention solutions.
- Provide input on customer education initiatives and awareness campaigns to help NAB's customers recognise and avoid scams.
- Coordinate cross-functional responses to fraud incidents, ensuring thorough investigation, effective remediation and documentation of lessons learned for continuous improvement.
- Assist with delivering timely intelligence on emerging fraud trends and scam typologies by leveraging data analytics.

What you will bring:

- Proven experience in fraud risk management including both internal and external fraud and in-depth knowledge of fraud risk management principles.
- Exposure to the financial services industry and a diverse range of wholesale banking customers (customer banking, markets, corporate finance).
- Experience developing and implementing technology-driven fraud detection and prevention solutions and/or experience with fraud detection systems & software.
- Ability to leverage data to provide insights into reporting and drive data-driven decisions based on advanced analytics.
- Excellent stakeholder management and communication skills with a customer-first approach.
- Compliance-related qualifications such as ACAMS Fraud would be highly desirable.

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

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