Senior Solutions Engineer

Location

San Francisco, United States

Employment Type

Full time

Location Type

Hybrid

Department

Customer

Location 📍: Sydney, Australia (Hybrid - Travel to customer office)

About Us

At Relevance AI, we’re building the home of the AI workforce.

Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.

With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales.

We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.

Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.

This year, we were proud to be named LinkedIn’s #1 Startup in Australia.

If you want to define how the world works with AI, join us.

The Role

As a Forward Deployed Engineer, you will work hand-in-hand with our most strategic enterprise customers to drive adoption, expansion, and real-world impact with our AI platform.

You will embed directly with client teams, sometimes spending weeks or months on-site, to understand their workflows, prototype solutions, and deploy high-value use cases that accelerate their transformation.

Acting as the bridge between pre-sales and post-sales, you will collaborate with Account Executives to uncover new opportunities, deliver technical implementations, and ensure customers realize lasting value. This is a hands-on, consultative, and deeply technical role that combines engineering rigor with customer empathy and business acumen.

Your impact

- Serve as the dedicated FDE for strategic enterprise accounts, embedding directly with customer teams to drive adoption and measurable outcomes.

- Partner with Account Executives, Solution Engineers, and other team members to identify, design, and implement new AI-driven use cases that expand customer value and product consumption.

- Own the end-to-end delivery lifecycle, from scoping and technical demonstrations to integration, deployment, and ongoing optimization.

- Build, iterate, and deploy data workflows and API-based solutions using Python, GenAI models, and our platform’s SDKs.

- Develop strong, multi-threaded relationships across large organizations, from end users to senior stakeholders, to influence adoption and uncover expansion opportunities.

- Communicate clearly and consistently with internal teams, providing visibility into account health, technical progress, and growth potential.

What We’re Looking For

- 4+ years of experience in forward-deployed, solutions, or customer engineering roles spanning both pre- and post-sales.

- Proven success growing and expanding strategic enterprise accounts, with experience multithreading across complex organizations.

- Strong technical foundations with an engineering mindset; comfortable working with APIs, Python, and data workflows.

- Experience with Generative AI and LLMs is highly valued.

- Excellent communication and storytelling skills, able to translate complex technology into business value.

- Willingness and ability to travel extensively, including extended on-site engagements of up to three months.

- Self-starter with a startup mindset; adaptable, resourceful, and eager to drive impact in a fast-growing company.

Why Join Us?

- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.

- We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and building memories.

- We’ve set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.

- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital.

- As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

Benefits

- 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.

- 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses

- 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most

- 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company

- 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills

- 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

- 🎉 Milestone Merch – Celebrate your work anniversaries with customized Relevance AI swag

- 🍿 Food, Drinks & Community – Stay energized with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.

- 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

- 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone

- 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program

Work Authorization

At this time, we are not able to sponsor visas or transfer immigration status for candidates applying to U.S.-based roles. You must be authorized to work in the United States without current or future sponsorship.

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