▷ High Salary Customer Experience Coordinator

4 days ago

Newcastle, Australia New Horizons Full time

Customer Experience Coordinator

Raymond Terrace, Port Stephens

About the Role

Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you’ll play a key role in empowering individuals to achieve their goals and live more independently.

What You’ll Do

- Provide person‑centered support across areas such as daily living skills, community participation, health and financial access, employment, education, and personal care.

- Collaborate with customers, their support networks, and the broader community to improve wellbeing and independence.

- Lead and support frontline staff, contributing to a positive and inclusive team culture.

- Coordinate daily activities and develop tailored support plans.

- Promote safe work practices and support change initiatives.

- Maintain accurate customer records and ensure confidentiality.

- Drive innovation to enhance the customer experience.

What You’ll Bring

- Certificate III or IV in Individual Support (or equivalent experience).

- Strong digital literacy, including Microsoft Office and reporting systems.

- Physical capacity to support customers (including lifting up to 10kg).

- Valid NSW Driver’s License (Class C).

- Willingness to obtain a Police Check, NSW Working With Children Check, and NDIS Worker Screening Check.

Why Join Us?

- Access to salary packaging for tax savings (as a not‑for‑profit organisation).

- Employee Assistance Program for counselling and support.

- Professional development, mentoring, and secondment opportunities.

- Flexible work arrangements.

- Long Service and Parental Leave options.

- A supportive and inclusive workplace culture.

How to Apply

To register your interest, please click ‘Apply Now’ and provide a resume and cover letter outlining your suitability for the role.

New Horizons values diversity and encourages applications from people from all walks of life. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. If you have questions about this role, would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require an alternate method of submitting your application, please email recruit@newhorizons.net.au.

IMPORTANT: New Horizons is an equal Opportunity Employer, and our people represent the community which we service. We invite all applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds. Due to the specific support needs of the customer base and the inherent program requirements, there is a genuine occupational requirement for female applicants under the exception clause of the NSW Anti‑Discrimination Act 1977 – Section 31. New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

#J-18808-Ljbffr

  • Customer Experience Coordinator

    2 weeks ago

    Newcastle-Maitland, Australia New Horizons Full time $60,000 - $80,000 per year

    Customer Experience Coordinator Raymond Terrace, Port StephensAbout the Role:Join a passionate team dedicated to delivering exceptional customer support and enhancing wellbeing every day. As a Customer Experience Coordinator, you'll play a key role in empowering individuals to achieve their goals and live more independently.What You'll Do:- Provide...

  • (High Salary) ITC Casework Coordinator

    3 weeks ago

    Newcastle City Council, Australia MacKillop Family Services Pty Full time

    Overview Join our well-established team, where passion, motivation, and a culture of growth thrive! We’re a close-knit group of skilled professionals who take pride in supporting one another and fostering an environment where resilience and teamwork are at the heart of everything we do. Our team members are not only experts in their fields but also bring...

  • [High Salary] Strategic Planner

    4 weeks ago

    Newcastle, Australia Aboriginal Health Council of Western Australia Full time

    Here at CBCity The City of Canterbury Bankstown is one of the largest Councils in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 29 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. The role CBCity is seeking...

  • ▷ High Salary: Registered Nurse

    2 weeks ago

    Newcastle, Australia Tenterfield Care Centre Limited Full time

    Be at the core of creating a positive impact on our residents & their families. Gain valuable real-life experience & growth from our experienced team. Job Overview What’s in it for you? - Competitive Remuneration: Earn a base salary of up to $108,620 + 12% superannuation, ensuring your hard work is duly rewarded - Tax Benefits: Leverage Not-for-Profit...

  • High Salary: Ward Clerk

    6 days ago

    Newcastle, Australia Figtree Private Hospital Full time

    Apply now Job no: JR107483 Work type: Permanent Location: Figtree Private Hospital Categories: Administration/Support Services - Part Time Position: Enjoy flexible hours for better work life balance! - We care about YOU!Access counselling, wellbeing services, legal & financial assistance - Join Australia's largest private health care provider. The...

  • Registered Nurse

    1 week ago

    Newcastle, Australia Warrigal Full time

    Service Integrated Communities | Queanbeyan The opportunity | A role where you are looked upto As a Registered Nurse, you do not just look after residents. You are respected as an expert and looked upon to lead the way, setting high standards in clinical and compassionate care. Our residents and carers look up to you, follow your lead and trust your...

  • ▷ High Salary: Paraplanners

    2 weeks ago

    Newcastle, Australia Bottrell Business Consultants Pty Full time

    About Bottrell Wealth Bottrell Wealth is a respected financial advisory firm serving clients in Newcastle and Maitland. We specialise in wealth creation, superannuation, retirement planning, and insurance solutions, offering a collaborative team environment that supports both our clients and employees. The Role We are seeking a detail-oriented Paraplanner...

  • Customer Experience Officer

    3 weeks ago

    Newcastle, Australia Northern Rivers Social Development Council Full time

    Job Category: Community Services & Development headspace Tweed is currently seeking a friendly and proactive individual to join our reception team.The Customer Experience Officer supports high levels of customer service in the team by ensuring contact with young people, family and friends is marked by professionalism, compassion and integrity. This role is...

  • Customer Service Coordinator

    19 hours ago

    Newcastle, New South Wales, Australia WesTrac NSW Full time $60,000 - $80,000 per year

    At WesTrac, we're made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you've always wanted. More development opportunities, with WesTrac's own in house RTO , access to your own guided learning platform and a range of pathways to help you...

  • Customer Experience Consultant

    5 days ago

    Newcastle, New South Wales, Australia Newcastle Permanent Full time $60,000 - $80,000 per year

    About the roleWe are looking for a passionate and motivated Customer Experience Consultant to join our Customer Contact Centre team in Newcastle. This full-time position offers a rotating roster, with shifts between Monday to Friday (8am - 6pm) and on average one Saturday shift (9am - 2pm) every four weeks.Our Customer Experience Consultants are essential to...