Food and Beverage Supervisor
13 hours ago
Food and Beverage Supervisor - Australia Zoo
Australia Zoo is seeking a Food and Beverage Supervisor to join their team. The successful candidate will contribute to the achievement of the team by ensuring the smooth operations of all locations in collaboration with the Food and Beverage Management team.
The role requires a high level of customer interaction, staff leadership, staff training, and delegation. The ideal candidate will have good interpersonal and communication skills and be able to provide outstanding customer service to all guests who visit Australia Zoo.
Duties Include:
- Provide outstanding customer service to all guests who visit Australia Zoo.
- Develop and maintain knowledge of our Food and Beverage products in order to describe relevant information to guests whilst they make their selections.
- Ensure the front counter area of Australia Zoo food court is welcoming, clean and well signed.
- Ensure that supervised staff are providing quality interactions and service to all patrons on a daily basis.
- Welcome and greet guests, assisting with enquiries.
- Point-of-sale processing including register operation, receiving and processing cash or credit payments.
- Responsible for ensuring all procedures relating to the opening and closing of Australia Zoo Crikey Café are organised and adhered to on a daily basis.
- Completion of the procedure checklist/s is required to make certain all tasks are completed in a timely manner on a daily basis.
- Working alongside our HR department to ensure all staff training is completed.
- Ensuring all staff performance feedback is advised to management.
- Monitoring staff appearance including uniforms, jewellery etc to meet Australia zoo standards and policy and ensure that all procedures are being adhered to.
- Supervision of staff and delegation of tasks to meet all indicators across all sections when required by management and within the policy and procedural guidelines.
- Performance management and development of any direct reports such as Front of House employees.
- Monitor and review staff requirements – send home casual staff that are not required, keeping labour costs to establishment requirements.
- Coordinate with the department manager of the tasks and daily routine, daily check front counters and table’s area.
- Monitoring stock and stock rotation on front counters and trolleys and delegation of staff to complete.
- Ensuring section checklists and task schedules are completed daily and monthly.
- Follow Food Safety Procedures and training related to cooking and serving of foods in a food business.
- Ensuring sections are cleaned and maintained in accordance with company procedure.
- Maintain a clean and tidy work environment.
- Coordinate and direct Employee tasks and daily routines.
- Keeping up to date with special promotions, staff memos, communications books and putting up displays.
- Available to work weekends, public holidays, and school holiday periods.
Australia Zoo is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, race, sexual orientation, or religious belief. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities and all cultural backgrounds.
The ideal candidate will have a demonstrated ability to lead a team and hold a current Responsible Service of Alcohol (RSA) certificate.
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