Service Delivery Leader

Overview

Join our team at genU as a Service Delivery Leader in and around Warrnambool to oversee the delivery of high-quality, client-centred services. In this pivotal role, you will lead a team of support workers, manage daily operations, ensure regulatory compliance, and champion a positive team culture. You’ll work with the Regional Manager and cross-functional teams to implement and improve individualised support plans that enhance client wellbeing and independence.

We are a not-for-profit organisation that reinvests back into the communities we serve. We welcome diversity and strive to foster a welcoming, innovative, safe, empowering, and respectful environment.

Ready to make a difference?

Key responsibilities

- Coordinate High-Quality Service Delivery: Oversee daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
- Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
- Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented with accurate documentation to support care delivery and funding requirements.
- Ensure Compliance and Quality Standards: Maintain adherence to relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
- Drive Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
- Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders to support and improve delivery of client-centred services.
- Finance Management: Manage financial performance in line with client rosters of care, overtime and staff utilisation.

Requirements

To be eligible, you must have or be willing to complete:

- Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience;
- Current Australian Driver’s License;
- NDIS Worker Screening Number;
- NDIS Worker Orientation Certificate - "Quality, Safety & You";
- Working with Children Check VIC;
- Current First Aid and CPR certificate;
- Strong understanding of relevant NDIS and Ageing regulations and standards;
- Demonstrated ability to lead and support teams;
- Strong stakeholder engagement and relationship management skills;
- Ability to drive continuous improvement and innovation.

Employee benefits

genU offers a range of benefits, including:

- Health and wellbeing support: 24/7 access to a holistic employee assistance program.
- Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
- Discount shopping programs: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks.
- University Study Discount: 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff.
- Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
- Professional development: Induction, ongoing professional development, accredited training modules, mentoring programs and internal jobs board.

How to apply

We are committed to accessibility in the recruitment process. If you require adjustments or an alternative application format, please contact Ryan at recruitment@genu.org.au (quoting the job title and number). For further details about the role, Toni can be reached at 0429 463 254 or toni.doherty@genu.org.au. You can view the full position description by following the link in the original posting.

Note: Current genU staff should apply via the staff intranet.

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