EVENT TRAVEL MANAGER

Reporting to: Team Lead – Event Travel, US

Position Type: Full time –Remote

Reed & Mackay, a Strategic Travel Management and Services Company leads its field by attracting, developing, and retaining the most talented people within the industry. Reed & Mackay has an enviable reputation for exceptional service which is delivered through placing innovative technology (exclusively available to Reed & Mackay) in the hands of outstanding people.

As a result of continued growth, we are expanding our Event Travel team. In return for your energy, enthusiasm and hard work, Reed & Mackay offers a rewarding career, friendly working culture with excellent development opportunities, and a strong benefits package. We have ambitious growth plans, and you will be an integral part of those plans, supporting clients to create the best events possible.

Purpose of the Role:

- To provide the highest possible level of Event Travel Management to key clients, General Manager, Operations Manager, Team Leads and the Event Travel Team overall.

- To develop relationships across all areas of Reed & Mackay sharing best in class market knowledge of Event Travel and thus supporting clients’ key objectives in arranging events

- To ensure maximum revenue generation in all areas of Reed & Mackay Event Travel while always ensuring significant return on investment to the client Key Responsibilities: As a primary client liaison of the Event Travel Department, you will further the vision and goals of R&M by providing outstanding support across the US.

- Assist our travellers with best‑in‑class personalized travel support, by helping them resolve issues before, during, and after travel. This may require helping with basic cancellations, changes, and updates to hotel, flight, car, and/or rail bookings.

- Provide accurate and detailed fare information for hotel, flight, car, and rail bookings, as needed.

- Work closely with client contacts to understand and meet program objectives/outcomes.

- Identifies clients’ measures of critical success factors for project

- Maintains thorough project documentation to ensure contract and documentation policy compliance (i.e., service agreements, SLAs, etc.)

- Troubleshoot issues by regularly referring to our agent tools for guidelines on how to best assist the traveller.

- Responsible for coordination of program planning from post‑sale stage to final billing

- Participate in regular team meetings to ensure you are up to date on new product launches, industry updates and exciting team initiatives and programs

- Constantly improve your travel industry and platform knowledge so we continue to set the standard for best‑in‑class travel managers

- Training in Navan/R&M Systems

- One to three years of travel planning experience preferred

- Professional oral and written communication skills required

- Proficient MS Excel, Word, and PowerPoint skills along with the technical aptitude to learn new technology

- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.

- An empathetic disposition with the ability to always maintain a professional attitude

- Experience and ability to adapt and thrive in a hyper‑growth environment

- 2+ years of GDS experience preferred

- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.

- Prior successful experience in developing and maintaining key client and Account Manager/Account Executive relationships

- Proven record with strong customer service skills

- Reliable and flexible with an openness to working part‑time non‑traditional shifts (early mornings, late evenings, and weekends)

- An interest in travel with a basic understanding of world geography Reed & Mackay is proud to be an equal opportunity employer.

We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, citizenship, veteran status, gender identity or expression, marital status, sexual orientation, genetics, and any other federal, state, or local protected class

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