Food & Beverage Supervisor Rocco

Overview

Always living in the moment, Crystalbrook Riley is a five-star hotel in Cairns, where luxury meets stunning elegance. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

The Role

The Role:

This is an exciting opportunity for a motivated and experienced Bartender or someone who is passionate about beverage flair to work at Rocco Emphasis will be placed on assisting the Venue Manager in maintaining established service standards, presentation, supervision and control of the beverage items in the outlet to attain highest levels of guest satisfaction.

- You will bring high energy and a passion for delivering exceptional service to our guests and customers.
- Strong knowledge of mixology, cocktails, spirits, and wines, with an eye on current beverage trends.
- Ability to oversee bar service and assist with floor duties when needed, ensuring smooth operations across all areas.
- Monitor and maintain inventory levels, placing orders as necessary to ensure efficiency.
- Lead, motivate, and support a team of bartenders to maintain high standards of service and quality.
- Develop and implement strategies to increase revenue while ensuring an outstanding guest experience.

About You

- Proven experience as a Bartender in a high-end bar or luxury hotel environment.
- In-depth knowledge of cocktails, spirits, and wine; have the ability to recommend menu combinations and upsell alternatives.
- Exceptional customer service and communication skills.
- Ability to stay composed and perform efficiently in high-pressure situations.

The Benefits

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection. You will enjoy a flexible range of benefits that include:

- A market leading 50% F&B discount across all Venues
- $99 Room rates and a generous friends and family discount
- Lifestyle benefits including extra leave and earth advocacy days
- Green future - we are committed to enhanced sustainability practices
- Dedicated Internal Mobility Programme and reward scheme
- Online learning, career enhancement and development plans
- Personalised employee support network
- Regular service recognition and team events

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We are proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions. If you have a health condition or disability, please let us know early in the recruitment process so we can offer the appropriate support and ensure you can perform at your best during interviews.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

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