Senior Customer Experience Officer

- Be a senior face of service in our Five Dock Leisure Centre
- Lead customer experience initiatives that truly make a difference in your local community
- Join a supportive, values‑led team within a thriving and diverse Council

The City of Canada Bay is a vibrant and diverse city in the heart of Sydney’s inner west. Surrounded by river foreshore and green space, and just 6 kilometres from the CBD, the area is known for its parklands, walkways and welcoming community.

At the City of Canada Bay, our values shape how we work:
We act with integrity • We empower our people • We are respectful • We work together • We innovate

About the role

We’re looking for two experienced and motivated full‑time Senior Customer Experience Officers to help deliver outstanding front‑of‑house service across our leisure and recreation facilities — one based at the exciting new Rhodes Recreation Centre, and one at Concord Oval Recreation Centre.

This role supports the day‑to‑day operation of our front desk services and is a key point of contact for our community. You’ll ensure every interaction is positive, efficient, and in line with Council’s commitment to excellence in service delivery.

In this role, you will:

- Lead and assist the daily operations of front desk services

- Monitor and manage customer feedback and team communications

- Support team rostering and timesheet processes

- Provide guidance on customer inquiries, complaints, and suggestions

- Assist in developing and delivering customer service training and best practice

- Promote and embed a customer‑centric culture in everything we do

About the person

You are a confident communicator, calm under pressure, and motivated by great service. You enjoy helping people, solving problems, and creating positive experiences for every visitor.

We’re looking for someone with:

- Demonstrated experience in customer service, call centres, or front office operations

- Strong leadership, interpersonal and team collaboration skills

- Problem‑solving ability and sound judgement under pressure

- Familiarity with customer relationship management (CRM) systems

- Project coordination skills and a commitment to service excellence

- A current Class C Driver’s Licence

- Working with Children Check (or willingness to obtain one)

What’s on offer

We are offering an attractive total remuneration from $59,836.24 to $68,811.68 + super.

The City of Canada Bay also offers a range of employee benefits including:

- Rostered Days Off (9‑day fortnight)

- A range of flexible work arrangements

- 18 weeks paid parental leave

- A supportive and inclusive team environment

- Ongoing training, support, and leadership development

- Health and wellbeing programs such as Pilates, Fitness Passport, flu vaccinations, and more

Candidates MUST apply online by completing the form below.
Applications close 11:30pm, 14 November 2025 and will not be accepted through any other medium.

The City of Canada Bay Council is a Child Safe Organisation that recognises and advocates for the rights of Children and Young People and are committed to a Safe Workplace.

The City of Canada Bay Council is an Equal Employment Opportunity Employer committed to maintaining, growing and supporting a diverse, respectful, collaborative & inclusive workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTIQA+, people with disabilities, and other diversity groups.

Formal offers of employment are subject to standard Council pre‑employment checks including medical and other background checks.

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