BCS Chatswood

BCS Chatswood - Assistant Strata Manager Team Leader

Sydney NSW, Australia

Posted Thursday 30 October 2025 at 2:00 pm

Ready to take the next step? Lead, support, and grow with PICA.

- Step up with support. Start your leadership journey with full support and training.

- Make a difference. Help your colleagues succeed and keep things running smoothly.

- Grow locally. Bring your experience and ideas to a team that values collaboration.

The impact you’ll have:

This opportunity of ASM Team Leader with BCS Chatswood has opened due to internal movement. A great example of how we grow talent from within. As our branch continues to expand, we’re strengthening how we support our Assistant Strata Managers and deliver consistent, high-quality service. The Team Leader role is ideal for someone who understands strata operations, enjoys solving problems, and wants to play a bigger part in helping the team succeed. You don’t need prior leadership experience. Just strong communication, great organisation, and a genuine interest in helping others develop.

What you’ll do:

- Support a small team of around 6 Assistant Strata Managers to deliver accurate, timely, and compliant client support.

- Coordinate daily workloads, prioritise effectively, and help maintain service quality.

- Coach and mentor team members, especially those newer to strata.

- Be the first point of contact or team questions and escalations.

- Escalate complex or sensitive matters to the Branch Manager.

- Collaborate with other Team Leaders and Strata Managers to share ideas and streamline processes.

- Contribute to branch improvement and consistent services across the portfolios.

What you’ll bring

- Experience as an ASM or in a similar administrative or client service role.

- Strong time management and organisation skills in high-volume environments.

- Clear, professional communication and a calm approach under pressure.

- Commitment to accuracy, compliance, and client care.

- Initiative and curiosity. You look for better ways to do things.

- A supportive, coaching mindset and genuine interest in team success.

What’s in it for you:

- Growth : Step into people leadership with structured coaching and development.

- Flexibility : Hybrid work options and a supportive manager network.

- Challenge : A chance to influence branch consistency and shape team standards.

- Belonging : Join a network of peers across branches who share ideas and celebrate wins.

- Giving Back : Continue to be part of an organisation that supports communities and sustainability programs that make a real difference.

- PICA Perks : Access to learning pathways, employee discounts, and wellbeing programs.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

How to apply:

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

https://picagroup.com.au/

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

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