Desktop Support Team Leader

Overview

Did you know?

The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT. Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.

We recognise your contribution to our workforce and offer generous remuneration and conditions including:

- Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down

- 4 extra days of mandatory rest leave per year

- 18 days of paid personal leave per year

- Generous superannuation of 15.4%

- 18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child/'s date of birth or placement

- Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement

- Flexible and hybrid working arrangement that provides work/life balance

- Health & wellbeing services - with a focus on early intervention, education and prevention

- Access to ongoing training and professional development opportunities

The key duties of the position

The position sits within the Chief Technology Officer (CTO) Branch of the Chief Information Officer (CIO) Command. The CIO Command is a key enabling group that provides technology solutions to combat crime, and support operational members through innovative solutions that impact upon the criminal environment. The CTO Branch provides end to end support for all AFP Networks, ICT Infrastructure and Operations, Cloud Services and Customer Support.

As a Team Leader you also play a pivotal role in developing people, managing change and influencing behaviours that lead to a supportive culture that respects the perspectives, talents and value of each individual. Consistent with the AFP values, AFP leadership philosophy, organisational reform agendas, AFP corporate business plans and your Performance Development Agreement, the expectation is that you will deliver on the core responsibilities and meet any requirements of the position as outlined below.

What will you do?

- Being accountable for managing and leading a Desktop Support team, including managing allocated resources, setting work area priorities, workflows, developing strategies and evaluating business outcomes.

- Developing team members and fulfilling a guiding, mentoring and advisory role.

- Providing HR and management support to team members.

- Building and sustaining relationships and liaising with a range of stakeholders including other teams, peers and colleagues across AFP and other organisations.

- Supplying advice and services to business areas seeking to improve or enhance their business processes.

- Assisting in maintaining regular and timely communication with both business and technology stakeholders.

- Ensuring that appropriate action is taken to anticipate, communicate, investigate and resolve problems in systems and services.

- Ensuring outputs are achieved within the strategic direction of the AFP.

- Leading a range of corporate support tasks.

- Maintaining currency in information technology processes and technical knowledge through ongoing professional development.

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