Duck Creek Account Manager- Australia

2 weeks ago

Melbourne, Australia Aggne Full time

Eligibility: Valid work eligibility within Australia

Job Experience: 8 to 13 years

Job Description:

We are seeking an experienced Duck Creek Account Manager to oversee client relationships, drive business growth, and ensure the successful delivery of Duck Creek solutions. This role requires a dynamic individual with deep expertise in Duck Creek platforms, strong client management skills, and the ability to align business objectives with technical capabilities.

Skills:

1. 8–13 years of experience in IT, with at least 5 years in Duck Creek solution implementation or account management roles.
2. In-depth knowledge of Duck Creek Policy, Billing, and Claims modules.
3. Familiarity with Duck Creek architecture, integration, and configuration best practices.
4. Strong understanding of P&C insurance industry processes and workflows.
5. Proven experience in managing large, complex accounts and engagements.
6. Excellent communication, negotiation, and presentation skills.
7. Strong analytical and problem-solving abilities.
8. Proficiency in project management tools and methodologies.

Responsibilities:

1. Client Relationship Management:

- Act as the primary point of contact for clients, building and maintaining strong, long-term relationships.
- Understand client business needs and provide tailored solutions using Duck Creek technology.
- Drive client satisfaction through regular interactions, feedback loops, and issue resolution.

- Project Oversight and Delivery:

- Collaborate with delivery teams to ensure high-quality and timely implementation of Duck Creek products.
- Monitor project milestones, risks, and budgets to ensure alignment with client expectations.
- Provide strategic oversight for Duck Creek solution customization, integration, and support.

- Business Development:

- Identify opportunities for account growth, including upselling and cross-selling Duck Creek services and solutions.
- Partner with internal stakeholders to prepare proposals and present solutions to clients.
- Stay informed of industry trends, competitive offerings, and emerging technologies to drive innovation for clients.

- Team Collaboration and Leadership:

- Work closely with technical teams, architects, and delivery managers to align project objectives.
- Guide and mentor junior team members to enhance delivery quality and account management skills.

- Governance and Reporting:

- Define and implement governance models to streamline communication and decision-making processes with clients.
- Provide regular status updates, reports, and insights to both clients and internal leadership.

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