Senior Service Advisor Jeep Warwick Farm NSW

3 weeks ago

City of Greater Geelong, Australia James Frizelle's Automotive Group Full time
Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.

About the Role:

We are seeking an experienced, motivated, and enthusiasticSenior Service Advisor to join the team at Euro/Jeep Warwick Farm. As a Senior Service Advisor, you will thrive on challenges, enjoy working in a team environment, and possess excellent customer service skills.

What the role entails:

- Oversee and manage daily operations of the service department to ensure efficient workflow and high-quality service delivery
- Lead and mentor junior service advisors and support staff to achieve departmental goals
- Act as a liaison between customers, technicians, and other departments to ensure smooth communication and resolution of service issues
- Develop and implement strategies to improve customer satisfaction and achieve or exceed CSI targets
- Handle complex customer enquiries and escalations, providing solutions that enhance customer satisfaction
- Monitor and report on service department performance metrics, identifying areas for improvement and implementing corrective actions
- Ensure compliance with all company policies and procedures, as well as regulatory requirements

Requirements:

- Experience in a similar role within a retail automotive Service Department
- Excellent communication, numeracy, and customer service skills
- Ability to quote repair jobs and liaise with customers
- Sound automotive technical knowledge
- Knowledge of ERA-Power DMS preferred but not essential
- Punctual and reliable
- Professional in both appearance and customer interactions
- Current driver's licence
- Ability to work effectively in a team environment
- Demonstrate care and attention to detail

What we offer:

- Embrace development and mentoring from your team, fostering personal and professional growth
- Access discounted rates on Bupa Private Health Insurance, prioritizing your well-being
- Exclusive discounts on vehicles, parts and servicing
- Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
- Lifestyle discounts, including Gym memberships and retail discounts
- Paid parental leave to support you and your family

#J-18808-Ljbffr

  • Senior Service Advisor Jeep Warwick Farm Nsw

    3 weeks ago

    Geelong, Victoria, Australia James Frizelle's Automotive Group Part time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups.We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria.We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical...

  • Service Advisor

    13 hours ago

    Geelong, Victoria, Australia James Frizelle's Automotive Group Full time

    body{font-family:Arial;font-size:12px;}Job Title:Service Advisor - Jeep Warwick FarmAbout Us:Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across various locations in Australia, representing some of the finest vehicle brands and offering a complete range of services.With over 2000...

  • Service Advisor

    4 days ago

    City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Senior Service Advisor

    1 week ago

    City of Greater Geelong, Australia beBee Careers Full time

    We are seeking an experienced and motivated Senior Service Advisor to join our team at Euro/Jeep Warwick Farm.About the Role:As a Senior Service Advisor, you will be responsible for overseeing daily operations of the service department to ensure efficient workflow and high-quality service deliveryYou will lead and mentor junior service advisors and support...

  • Service Advisor

    1 hour ago

    City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Service Advisor

    4 weeks ago

    Geelong, Victoria, Australia James Frizelle's Automotive Group Part time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups.We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria.We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical...

  • Digital Account Manager

    1 week ago

    City of Greater Geelong, Australia beBee Careers Full time

    About the Role:We are looking for a highly motivated Account Manager to join our NSW marketing department based at Warwick Farm. The successful candidate will be responsible for developing, implementing, and executing marketing initiatives and activities for a portfolio of automotive brands.Key Responsibilities:Developing and executing marketing campaigns...

  • Diagnostic Technician Mechanic Warwick Farm, NSW

    3 days ago

    Liverpool City Council, Australia James Frizelle's Automotive Group Full time

    The Peter Warren Group, one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400 employees...

  • Yardperson Toyota Warwick Farm NSW

    4 days ago

    City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert...

  • Data Engineer Warwick Farm NSW

    3 days ago

    City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

    - One of Australia's largest multi-franchise dealership groups- Great working environment in a highly successful national team- Plenty of growth and opportunity for the right personPeter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional...