Duty Manager

4 weeks ago


The Rocks, Australia Hyatt Full time

Summary

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We build connections, celebrate success and create inclusive environments, together.

We have an exciting opportunity for an Assistant Manager – Front Office (Duty Manager) to join our team on a full-time basis.

Located adjacent to Darling Harbour in Sydney's Central Business District. Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Australia’s largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

- After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
- Discounted accommodation for associates as well as friends and family
- Reward and recognition programs
- Learning and development opportunities
- Fully laundered uniform
- Discounted city parking
- The opportunity to join an international group with endless career opportunities

The Role:
As an Assistant Manager – Front Office (Duty Manager) at Australia’s largest hotel, you will join and lead a passionate team of service ambassadors. Supported by the Front Office Manager and Assistant Front Office Manager, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide and support the team ensuring our guests enjoy an elevated experience.

Responsibilities Include:

- Responsibility for the day to day leadership and supervision of colleagues working in the Front Office and Guest Services department
- Maintaining complete knowledge of all room types, the hotel matrix and facilities
- Inspiring a work culture of care, encouraging genuine connections with guests and colleagues
- Handling guest queries and complaints with professionalism and a hospitable manner
- Active involvement in the upsell initiative
- In the event of an emergency, be the first point of contact in the management of the situation

Our ideal candidate will possess:

- Demonstrated experience as a Duty Manager in a high volume, hotel operation
- Experience working with OPERA property management system
- A warm and caring attitude
- Strong problem solving skills and the ability to work efficiently under pressure
- Availability to work on a rotating roster, including overnight shifts
- Unrestricted, valid Australian working rights
- A current NSW RSA and First Aid Qualification is desirable


  • Manager On Duty

    2 weeks ago


    The Rocks, Australia Shangri-La Sydney Full time

    It takes a special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform; someone with an attitude to deliver and a passion to delight. Are you Shangri-La? Shangri-La Sydney is the city's leading deluxe hotel. Located in the historic Rocks district between the Sydney Opera House and Harbour Bridge, our hotel offers...


  • The Rocks, Australia Stamford Hotels and Resorts Full time

    About Stamford Plaza Sydney Airport The Stamford Plaza Sydney Airport is an iconic 5 star hotel with 315 accommodation rooms, located at the entrance to the Sydney domestic airport. We have 11 elegant function rooms ranging from our grand ballroom, to meeting rooms and to corporate style boardrooms. Also on site is La Boca, our vibrant Argentinean Grill,...


  • The Rocks, Australia Veriu Group Full time

    We are Veriu Group (pronounced 'Very You')! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our...


  • Quinns Rocks, Australia Frontline Recruitment Full time

    - 4 day work week - Competitive salary $$$ - Amazing Waterfront Venue Seeking a Duty Manager for an award-winning Gold Coast venue! Oversee Bistro, Bars, Gaming, and Retail operations, lead a dynamic team, manage budgets, and ensure exceptional service. The Company Overlooking the waterways of the Gold Coast, this long established venue is an Award...


  • The Rocks, Australia Stamford Hotels and Resorts Full time

    As Australia's leading owner and operator of landmark luxury hotels, Stamford are committed to exceeding the highest expectations of excellence of all our guests. Stamford welcomes people who share this passion and who have a positive approach to simply exceptional service. Our culture is dynamic and transparent; we are not in the business of offering...

  • Duty Manager

    4 weeks ago


    The Entrance, Australia MINOR Hotels Full time

    We are currently seeking an experienced, hands-on and professional Duty Manager (Housekeeping) to assist in the day to day running of the Hotel. The role is responsible for the overall operation and direction of the housekeeping department at our Oaks The Entrance Waterfront Suites property. **In this role you will be responsible for**: - Answering guest...

  • Strata Manager

    3 weeks ago


    The Rocks, Australia Sharon Bennie Full time

    - To $100,000 + Super + B’s (35% - 40%) - South / East Sydney - Hybrid Role / 2 days WFH - 4:30pm Finish on Fridays - Small portfolio – 45 Buildings - Tight, long standing team / family - Shutdown 23rd Dec – 13th Jan The Company Operating for over 30 years, our client is a mid-sized independent Strata Management company with a strong track-record of...

  • Duty Manager

    4 weeks ago


    The Entrance, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Duty Manager

    3 weeks ago


    The Entrance, Australia Mingara Leisure Group Full time

    A newly transformed The Greens, The Entrance will be reopening soon and will be like you’ve never seen it before! We are looking to build a team of people who have a passion for great leadership and great customer service. This role is diverse and oversees operations across the entire club including Gaming, Cash Management, Concierge, and the bowling...


  • The Rocks, Australia Shangri-La Sydney Full time

    **Set against the backdrop of one of the world’s most beautiful natural landscapes, Altitude draws on Australia’s distinct ingredients, flavours and perspective for inspiration. Altitude is seeking for a dedicated and passionate Assistant Manager to join our team and help us continue to elevate the standards of excellence in hospitality.** **Job...


  • The Rocks, Australia Shangri-La Sydney Full time

    Shangri la Sydney is looking for an Engineering Service Manager to work closely with our hotel operational team to provide for the provision of planning, scheduling and coordinating the duties of Engineering operations and property maintenance tasks. Reporting to the Director of Engineering you will work closely with the Assistant Director of Engineering...

  • Project Manager

    4 weeks ago


    The Rocks, Australia Talent Web Full time

    ABOUT THE COMPANY This national project management consultancy is renowned for delivering exceptional results for an impressive portfolio of institutional, private, and high-net-worth clients. Their high-performing Sydney team has a strong pipeline of exciting projects, backed by a reputation for quality, innovation, and outstanding client outcomes. ABOUT...


  • The Rocks, Australia Capstone Recruitment Full time

    The Company Our client is a prestigious Real Estate Advisory firm that specialise in proving Asset Management and Investment services to a wide range of institutional, listed and private clients. Growth orientated with operations spread nationally, they are considered employers of choice and offer a flexible, dynamic and inclusive working environment. The...

  • Bar Manager

    4 weeks ago


    The Rocks, Australia Wahlburgers Full time

    Opera Quays, Sydney NSW 2000 A Wahlburgers Bar Manager is an experienced professional committed to delivering the best in guest experience, working closely with the Restaurant Manager in cultivating a winning culture in a high-volume, fast-paced and extremely rewarding atmosphere. Job functions include: - Managing all operational aspects of the bar,...


  • The Rocks, Australia Talent Web Full time

    Project Manager/Senior Project Manager – Consultancy – Apartments, Retail, Commercial & Industrial ABOUT THE COMPANY A very well-respected boutique Development & Project Management consultancy based in Sydney. A really supportive and collaborative team environment with strong leadership. They have a strong reputation for delivering high quality projects...

  • Vendor Manager

    4 weeks ago


    The Rocks, Australia EBR Full time

    We are seeking an experienced Vendor Manager for one of our major telecommunication clients. This is an unprecedented opportunity for you to reach a new height in your career. This position is ideal for ambitious individuals who always aim high and strive for greatness. Having a desire to build a pan-Asian organisation from its ground in Singapore, our...

  • Building Manager

    3 weeks ago


    The Rocks, Australia Sharon Bennie Full time

    - Merrylands - To $110,000 package - Stellar Company with Growth Opportunities - New, Premium residential Building - No After-Hours calls Our Client: Offering services across Residential Building Management, Concierge and Defect management, Cleaning and Landscaping as well as Commercial Facilities, our client is a wholly Australian owned business that has...

  • Property Manager

    4 weeks ago


    The Rocks, Australia Sharon Bennie Full time

    - To $100,000 Package - Monday - Friday - No Weekends! - Based on the Upper North Shore - Tidy portfolio of ONLY 150 Our Client: A franchise office of one of Australia’s leading brands, our Upper North Shore client boasts a stable, highly experienced and motivated team who are well-aligned and encouraging of one another... Duties: An incredibly...

  • Duty Manager

    2 weeks ago


    The Entrance, Australia Oaks Hotels Full time

    Company Description Oaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again. Our people drive the success of our business, so we will...

  • Partnerships Manager

    2 weeks ago


    The Rocks, Australia Heart Talent Collective Full time

    **Partnerships Manager**: Are you a skilled fundraiser and partnerships manager with a focus on the future? Are you an effective communicator who believes in the importance of for-purpose work? If you’re ready to build your career as part of an engaged and dynamic NFP team, we’ve found the perfect opportunity for you. Heart Talent is proud to partner...