Customer Service Consultant
2 weeks ago
In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support.
Core responsibilities include:
1. Receiving inbound calls and email inquiries from domestic customers
2. Proactively making outbound calls to existing customers to promote our products and services
3. Resolving customer queries quickly and accurately
4. Invoicing as required
5. Scheduling appointments for residential customers
6. Converting inquiries into sales opportunities
7. Liaising with colleagues
8. Meeting call and sales targets
9. Maintaining customer databases with accurate and up-to-date records, ensuring compliance
Requirements:
1. Experience in customer service or call centre environments (essential)
2. Experience in phone sales and converting inquiries into sales
3. Ability to work with multiple database systems and email programs; experience with Word and spreadsheets is desirable
4. Strong verbal and electronic communication skills
5. Ability to remain calm under pressure and multi-task
6. Proven problem-solving skills
7. Focus on delivering a 'wow' customer experience
8. Team player
9. Professional, reliable, punctual
10. Accurate data entry skills
As part of the recruitment process, pre-employment medical and reference checks will be required.
Perks and Benefits:
- Strong work-life balance culture
- Employee Assistance Program (EAP)
- Employee Referral Program
- Cash incentive programs and bonuses
If you're seeking an exciting role supporting a great team and the chance to advance your career with a global, reputable company, APPLY NOW
About us
At Rentokil Initial, we are proud to be the global leaders in pest, hygiene, and indoor plant care. Our people are our greatest asset. We are a friendly, supportive team driven by a passion to protect people, enhance lives, and preserve our planet, every day.
From washrooms and aged care homes to office plantscaping and classrooms, we are committed to making a positive difference for our customers and communities.
We operate under three brands: Rentokil Pest Control, Initial Hygiene, and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs over 56,000 people across more than 80 countries, supporting over 5 million customers.
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